Summary
Overview
Work History
Education
Skills
Personal Information
Certification
References
Timeline
Generic

Amanda Carr

Drayton,QLD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Home Care Package Partner

BlueCare
12.2022 - 03.2024
  • Client Liaison, Rostering, Scheduling, Care Reviews and Admissions, Budgeting

Senior Care Worker

BlueCare
06.2021 - 12.2022
  • Staff and Client support, General Rostering assistance, Staff and client investigations, Client Admissions, Staff Performance management

Individual and group Support

Edmen Staffing Solution
08.2019 - 06.2021
  • Including 3 months for Endeavour foundation in the Learning & Lifestyle dept., General Cleaning, Basic First Aid, Medication Assistance, Cooking and food safety

Resident Personal Cares

BlueCare
06.2018 - 08.2019
  • General Cleaning, Medication Assistance, Basic First Aid, General Care plan updating, Data input

Customer Personal Cares

CentraCare
01.2018 - 06.2018
  • Home Cleaning, Assisted Shopping, Basic First Aid

Customer service & Complaints

Puma Petrol
06.2017 - 01.2018
  • Stock filling and rotating, Merchandising displays, Cooking and Food safety, General Cleaning, Staff Training

Assistant Manager

Freedom Fuels
02.2016 - 05.2017
  • Relief Manager for various sites, Whole store Stocktakes with Area Manager for other sites, Customer Service & Complaints, Cash handling, Staff Management, Rostering & Training, Balancing and Day Books, Orders & Invoicing, Stocktakes & Stock control, Merchandising, Budgets, Planograms

Console Operator

Freedom Fuels
04.2015 - 02.2016
  • Customer Service and Complaints, General Cleaning, Stock filling and rotating, Cooking and Food Safety, Daybooks, Invoicing, Stocktakes

Manager

Woolworths Petrol
04.2012 - 12.2014
  • Relief Site Manager, Woolworths Petrol Wilsonton, Qld; Salary Site Manager, Woolworths Petrol Wilsonton, Qld; Salary Site Manager, Woolworths Petrol Toowoomba Qld; Customer Service & Customer Complaints, Cash handling, Stock Ordering and Receiving, Balancing ,DGMS, Preceda and Pays, Safety Practices and Education, ISIS, Office, StoreNet, Citrix, Stock Ordering and Receiving – Maintaining correct stock levels, Ticketing, Planograms, Staff – Rosters, Supervising and Managing, Training, Very hands on role as the site I managed was a 24 hour site
  • On Call 24/7

Education

Positive Notice Blue Card -

Police Criminal History check -

First Aid Certificate -

Cert 4 in Aging Support -

01.2018

Food Safety Certificate -

01.2016

Completed Year 10 -

01.1989

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Documentation
  • Building Trust and Relationships
  • Client Representation and Advisement
  • Staff Supervision and Team Leadership
  • Case analysis
  • Policy and Procedure Adherence
  • Phone and Email Etiquette
  • Relationship Building

Personal Information

Date of Birth: 12/30/1972

Certification

  • Certificate IV in Aging Support - 2018

References

  • Michaela Dunne, 0435896895
  • Kerrie Finden, 0468632215

Timeline

Home Care Package Partner

BlueCare
12.2022 - 03.2024

Senior Care Worker

BlueCare
06.2021 - 12.2022

Individual and group Support

Edmen Staffing Solution
08.2019 - 06.2021

Resident Personal Cares

BlueCare
06.2018 - 08.2019

Customer Personal Cares

CentraCare
01.2018 - 06.2018

Customer service & Complaints

Puma Petrol
06.2017 - 01.2018

Assistant Manager

Freedom Fuels
02.2016 - 05.2017

Console Operator

Freedom Fuels
04.2015 - 02.2016

Manager

Woolworths Petrol
04.2012 - 12.2014

Positive Notice Blue Card -

Police Criminal History check -

First Aid Certificate -

Cert 4 in Aging Support -

Food Safety Certificate -

Completed Year 10 -

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Amanda Carr