Amanda D'Rozario
Clayton,Australia
Summary
Amanda has substantial experience, working on major transformational programs. Her work has predominately been in National Australia Bank (NAB) (but also Government and Energy sectors), managing projects that impact business units (circa ~200 employees) to business divisions (circa ~10,000+ employees). Her reputation is one of consistently delivering exceptional solutions whilst building enduring relationships with her stakeholders. She has strong business improvement experience (DMAIC/Six Sigma) as well as experience in front line banking leadership, operations management, strategy development and capability building.
Amanda takes a people-first approach to her work and has experience with Human Centred Design and Change Management methodologies, in order to deliver sustainable outcomes for customers, teams and stakeholders.
Overview
15
15
years of professional experience
Work History
Senior Project Manager (Fixed Term Contract)
VIVA Energy Australia
08.2023 - Current
- Leading the fuel stream, within the Retail business' major Enterprise Resource Planning (ERP) transformation project. Fuel generates circa 55% of the Retail business' revenue.
- Responsible for the end-to-end management of the project. Directing and monitoring the project's progress, coordinating cross-functional teams for the timely delivery and compliance of project requirements, and maintaining schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- High Executive team engagement (including CEO Mobility and CTO).
- Liaison with key suppliers, customers and senior internal business stakeholders.
Principal Consultant
Escient
06.2023 - 10.2023
- Oversaw strategic projects to deliver exceptional results for clients, and created future business opportunities.
- Lead and mentored junior team members assigned to projects.
- Key Clients:
- Development Victoria (6 week engagement to deliver a 'procurement process optimisation' project)
- Viva Energy Retail (major technology transformation project to deliver a new ERP and Point of Sale (POS) solution, across 700+ retail service stations). After 2 months on the project, the client offered a role directly with them, which Escient supported.
Head of Strategy and Planning
Australia Post (SecurePay)
04.2022 - 06.2023
- SecurePay is a fully owned subsidiary of Australia Post, offering e-commerce businesses with a breath of payment solutions
- Reporting to the General Manager of SecurePay Group (and skip level reporting line to Australia Post’s CFO), my role drove the continual development and refinement of the business strategy to enable effective investment and resource allocation, and alignment to Australia Post’s Enterprise strategic priorities
- Principal relationship holder with acquirers, card schemes (i.e., Mastercard/VISA), strategic partners (i.e., PayPal) and SecurePay’s largest customer, National Australia Bank
- My role led the business case formation and presentation to the Board and Executive Leadership Team, for the purpose of obtaining funding for the Group’s initiatives
- Operational aspects of my role included leading Post-Implementation Reviews for major business incidents, through the division’s risk and compliance forums.
Manager, Customer Relationships Team (Equipment Finance)
National Australia Bank (NAB)
09.2021 - 04.2022
- Member of the Equipment Finance Leadership Team (Business & Private Bank)
- Manager to 14 Associates who were tasked to complete the end-to-end post approval process within NAB’s Equipment Finance HUB
- Tasks ranged from generating the loan contracts and through to finalising settlement for the customer
- On average the weekly units settled by the team were ~150, at ~$10 million plus in revenue.
Senior Consultant (Business Improvement – Business
National Australia Bank (NAB)
04.2021 - 09.2021
- Senior Consultant in an internal consultancy function for NAB; providing services incorporating strategy, design, development, delivery, maintenance and support of project and portfolio management solutions, to meet business needs
- Leading consultants or analysts assigned to initiatives for delivery of objectives.
- ·My role was the Senior Project Lead supporting the Business Lending Solutions department, consisting of 200+ operations staff. The key initiative that I delivered focused on removing touch points in process, releasing capacity to redirect it to highest risk transactions and ultimately improved time-to-yes for customers.
Manager, Performance Enablement (Business and Private Bank)
National Australia Bank (NAB)
04.2019 - 04.2021
- Manager to a team of 7 high performing consultants, in the Enablement function of Business and Private Bank, to deliver targeted initiatives that aimed to enhance business performance
- As a member of Business and Private Bank’s Change Leadership Team, a large component of my role was to manage the transformation and training project delivery schedule
- This was around centrally managing the stakeholders seeking to deliver changes to the network of 1000+ bankers and establishing the mechanisms for bankers to absorb the high rates of change.
Lead, Operations
National Australia Bank (NAB) - PLAN Australia
11.2017 - 04.2019
- Manager to a team of 5 employees; consisting of 4 Operations Associates and 1 Consultant
- The team were tasked with providing a range of operational support services to ~1,700 brokers within PLAN Australia’s membership: including compliance and regulation support, accreditation, lodgement systems support, training, and marketing assistance
- Member of the PLAN Australia Leadership Team. This involved managing relationships with numerous external and senior internal business partners and key contribution to strategic planning and working closely with PLAN GM to deliver this strategy.
- Lead risk role on the PLAN leadership team, working closely with Management Assurance (Risk) to ensure the business was compliant with governing risk frameworks, and any new legislation or regulatory obligations.
Lead, Lending Analysts
National Australia Bank (NAB) - PLAN Australia
03.2017 - 11.2017
- Manager to a national team of 6 Lending Analysts who provided sales and administration support to the NAB employed mortgage brokers to deliver a great mortgage customer experience and deepen relationships with referral partners from a range of Financial Service Professional sources (including Financial Planners and Accountants).
- Moved after 9 months in role, due to internal promotion to lead the operations function.
Senior Business Improvement Analyst
National Australia Bank (NAB)
02.2015 - 03.2017
- Senior BA in an internal consultancy function for NAB and gained experience utilizing business problem solving tools and methodologies (mainly DMAIC/Six Sigma).
- Lead BA in the ‘Micro and Small Business Transformation’ Program which deployed a new divisional operating model within the Micro & Small Business division (June 2015). This included contribution and participation in Executive Leadership Team workshops and NAB Board presentations
- Led ‘Small Business Customer Broker’; a market leading initiative targeted towards empowering brokers when assisting Small Business customers for business lending and asset finance needs up to $1 million.
- Lead BA on the ‘Small Business Customer Assessment’ Project. This was the deployment of a new credit framework for bankers that was completed within 9 months (June 2016).
Business Improvement Analyst
National Australia Bank (NAB)
09.2013 - 02.2015
- Business Improvement Analyst within an internal consultancy function at NAB.
- Delivery of the ‘Broker On boarding and Accreditation’ Project which simplified the process for newly accredited brokers.
- Founder and Project Manager of the ‘Empower’ Initiative. The objective was to embrace and support diversity and inclusion and increase collaboration between disjointed teams. ‘Empower’ resulted in over 400 NAB employees being positively impacted through the awareness initiatives. I am proud that the community that I had established has endured to this day.
Senior Operations Officer
National Australia Bank (NAB)
10.2010 - 09.2013
- Senior Officer in an operations area and drove the on-boarding process for Brokers joining NAB’s fully owned subsidiaries
- ‘Project LEGO’ Delivery; the National Consumer Credit Protection (NCCP) licensing of all PLAN, Choice and FAST Aggregation brokers by 1 January 2011 to meet regulatory requirements.
- Promotion to lead a sub-team of NCCP application assessors within 5 weeks of joining NAB.
- Salesforce (CRM) Administrator; ran the first enhancement project to rebuild the interface in July 2012.
Mortgage Services
Commonwealth Bank of Australia (CBA)
01.2009 - 10.2010
- Various positions held within the Mortgage Services division, including Discharges Specialist.
Education
Executive Master of Business Administration (MBA) -
RMIT University
Melbourne, VIC07.2025
Bachelor of Business (Banking And Finance) -
Monash University
Melbourne, VIC06.2008
Certificate IV in Financial Services - Finance/Mortgage Broking
Intellitrain
01.2012
Professional Banking Fundamentals -
FINSIA/Chartered Banking Institute (UK)
09.2022
Six Sigma Green Belt -
NAB Academy
10.2016
Skills
- Business Improvement
- Project Management
- Complex Stakeholder Management
- Strategy
- Risk Management
- Change Management
- Operations Management
- Commercial Acumen
- Human Centred Design
Community
Planetshakers Church, Volunteer, 07/2007, Current
Achievements
Night of Nights 2012 Award Winner
In recognition of outstanding commitment to performance excellence and role modelling NAB values
Shine 2015 Nominee
Prestigious NAB internal award
Night of Nights 2015 Award Winner
As above
NAB’s Realise (Group 2) 2016 Intake
A program focused on increasing the proportion of female senior leaders
NAB’s Breakthrough (Group 4)
2019 Intake
A refreshed program to develop leadership capability and accelerate career opportunities for female leaders.
References
References available upon request.
Timeline
Senior Project Manager (Fixed Term Contract)
VIVA Energy Australia
08.2023 - Current
Principal Consultant
Escient
06.2023 - 10.2023
Head of Strategy and Planning
Australia Post (SecurePay)
04.2022 - 06.2023
Manager, Customer Relationships Team (Equipment Finance)
National Australia Bank (NAB)
09.2021 - 04.2022
Senior Consultant (Business Improvement – Business
National Australia Bank (NAB)
04.2021 - 09.2021
Manager, Performance Enablement (Business and Private Bank)
National Australia Bank (NAB)
04.2019 - 04.2021
Lead, Operations
National Australia Bank (NAB) - PLAN Australia
11.2017 - 04.2019
Lead, Lending Analysts
National Australia Bank (NAB) - PLAN Australia
03.2017 - 11.2017
Senior Business Improvement Analyst
National Australia Bank (NAB)
02.2015 - 03.2017
Business Improvement Analyst
National Australia Bank (NAB)
09.2013 - 02.2015
Senior Operations Officer
National Australia Bank (NAB)
10.2010 - 09.2013
Mortgage Services
Commonwealth Bank of Australia (CBA)
01.2009 - 10.2010
Executive Master of Business Administration (MBA) -
RMIT University
Bachelor of Business (Banking And Finance) -
Monash University
Certificate IV in Financial Services - Finance/Mortgage Broking
Intellitrain
Professional Banking Fundamentals -
FINSIA/Chartered Banking Institute (UK)
Six Sigma Green Belt -
NAB Academy
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