Amanda Hajitofi
Melbourne
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Room Leader (Responsible) Educational Leader
Meeting Centre Childcare Seaford
01.2022 - Current
- I have experience working in partnership with family’s, Daily Reflection, observation recording, Programming for babies and current Room leader. Document learning and accomplishments. I have also completed my anaphylaxis and first aid training, organised and participating in daily activities with the children, extending on their interests, good communication skills, knowledge in being belonging and becoming as well as the EYLF.
- Duties: Educational Leader (Responsible)
- Work in partnership with educators to provide curriculum leadership, direction, and support.
- Guide and assist educators in implementing the planning cycle to enhance learning programs and improve practice.
- Lead the design, development, and delivery of a high-quality educational program aligned with service goals and frameworks.
- Coordinate staff effectively, ensuring optimal team collaboration and performance.
- Manage and maintain staff rosters to support efficient service operations and staff well-being.
Room leader
Exceeding Centre Carrum Downs
02.2017 - 01.2022
- I have experience building strong partnerships with families to support each child's development and wellbeing. My responsibilities have included completing daily reflections, documenting observations, and programming tailored learning experiences for babies. As the current Room Leader, I lead educational planning and ensure learning is effectively documented and shared, highlighting each child’s progress and achievements.
- I hold current certifications in anaphylaxis management and first aid. I actively plan, organise, and engage in daily activities with children, extending on their interests to promote meaningful learning. I possess strong communication skills and a sound understanding of the Early Years Learning Framework (EYLF), including the principles of Belonging, Being and Becoming.
- Duties: Room leader
Exceeding Centre Langwarrin
12.2015 - 01.2017
- I have experience building strong partnerships with families to support each child's development and wellbeing. My responsibilities have included completing daily reflections, documenting observations, and programming tailored learning experiences for babies. As the current Room Leader, I lead educational planning and ensure learning is effectively documented and shared, highlighting each child’s progress and achievements.
- I hold current certifications in anaphylaxis management and first aid. I actively plan, organise, and engage in daily activities with children, extending on their interests to promote meaningful learning. I possess strong communication skills and a sound understanding of the Early Years Learning Framework (EYLF), including the principles of Belonging, Being and Becoming.
- Duties:
Assistant Childcare Educator
Headstart Croydon
12.2014 - 01.2015
- Contribute to the planning and development of meaningful learning stories
- Build and maintain strong, respectful relationships with families
- Create and set up engaging, age-appropriate learning experiences for children
- Ensure the safety and wellbeing of children through active and effective supervision
- Foster positive, responsive, and supportive interactions with children
- Duties:
Personal Finance Representative
Ge Money
06.2010 - 12.2014
- Process customer payments accurately and efficiently
- Handle loan applications and guide customers through the approval process
- Facilitate loan sign-ups and ensure all documentation is completed correctly
- Promote and cross-sell loan protection insurance products
- Consistently deliver a high standard of customer service
- Achieve and exceed monthly KPIs and performance targets
- Manage inbound calls and respond to customer inquiries
- Perform general administrative tasks to support daily operations
- Assist with outbound telemarketing campaigns to generate leads and drive business
- Provide support and collaborate effectively with team members as needed
- Duties:
Customer Service / Insurance Consultant
Victoria Teachers Credit Union
12.2007 - 03.2010
- Consistently deliver a high level of customer service across all interactions
- Provide customers with accurate and tailored insurance quotes, including Home, Contents, Car, Life, Health, Motorcycle, and Travel insurance
- Complete and review daily reports to support operational efficiency
- Effectively cross-sell and up-sell insurance products to meet customer needs
- Achieve and exceed monthly KPIs and sales targets
- Handle inbound phone calls and respond promptly to email and online inquiries
- Provide clear and accurate insurance information to customers
- Ensure all customer queries are resolved within agreed timeframes
- Support outbound telemarketing campaigns to generate leads and drive sales
- Participate in mystery shopping initiatives to enhance service delivery
- Process cheque payments and refunds with accuracy and attention to detail
- Maintain up-to-date and accurate daily records of customer and transaction data
- Liaise with insurance underwriters on product details, administration, policy renewals, and related matters
- Collaborate with and provide support to other team members as required
- Duties:
Customer Service / Field support Officer
Aussie Car Loans
01.2006 - 11.2007
- Consistently deliver a high standard of customer service across all touchpoints
- Assist customers with finance applications, ensuring accuracy and completeness
- Assess and present applications to the most suitable finance providers based on customer needs
- Follow up with lenders to obtain timely responses and updates on applications
- Manage incoming phone calls and respond to customer inquiries efficiently
- Support team members with daily tasks and collaborative efforts
- Contribute to marketing projects to support business growth and visibility
- Facilitate client sign-ups both in-office and remotely
- Provide accurate and competitive insurance quotes tailored to customer needs
- Complete Veda Advantage and CRL checks as part of the application process
- Work collaboratively with the team to ensure an exceptional customer experience throughout the entire process
- Duties:
Customer Service
Target
06.2005 - 12.2005
- Consistently deliver a high standard of customer service
- Ensure stock displays are well-presented and visually appealing
- Accurately balance tills and handle cash transactions
- Assist customers by responding to inquiries and providing product information
- Participate in regular stocktakes to maintain inventory accuracy
- Maintain cleanliness and organisation within the designated department
- Duties:
Education
Diploma of Community Services - Family And Community Services
Sarina Russo
Melbourne, VIC01-2023
Diploma of Children Services - Education
Practical Outcomes
Melbourne03-2015
Skills
- Strong communication Skills
- Exceptional Customer Service skills
- Nurturing Personality
- Supervisor & Leadership Skills
- Strong attention to detail
- Team Player
- Computer Skills
- Exceptional Disciplinary Skills
Accomplishments
- First Aid Certificate
- Certificate 111 children services (Anaphylaxis Trained)
- Current Working With Children Check
- Diploma Children’s Services
- Diploma of Community Services (case management)
- Commenced course: Bachelor of Social Work
Timeline
Room Leader (Responsible) Educational Leader
Meeting Centre Childcare Seaford
01.2022 - Current
Room leader
Exceeding Centre Carrum Downs
02.2017 - 01.2022
Exceeding Centre Langwarrin
12.2015 - 01.2017
Assistant Childcare Educator
Headstart Croydon
12.2014 - 01.2015
Personal Finance Representative
Ge Money
06.2010 - 12.2014
Customer Service / Insurance Consultant
Victoria Teachers Credit Union
12.2007 - 03.2010
Customer Service / Field support Officer
Aussie Car Loans
01.2006 - 11.2007
Customer Service
Target
06.2005 - 12.2005
Diploma of Community Services - Family And Community Services
Sarina Russo
Diploma of Children Services - Education
Practical Outcomes
Hobbies and Interests
Calisthenics, Dancing, Listening to music, Walking, socializing.
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