Amanda Nouanphanthakune
Cobblebank,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Officer
ISS FACILITY SERVICE
Melbourne Airport, VIC
12.2023 - Current
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Established trustful relationships with customers through effective communication skills.
- Handled escalated customer complaints and disputes in a professional manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
- Developed strategies to improve customer service processes and procedures.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Bar Attendant
Melton Country Club
02.2023 - Current
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Checked ID cards and verified bar guests were of legal age.
- Maintained neat, clean and professional appearance to meet business dress code policy.
Sales Assistant
Pandora
09.2022 - 01.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Crew Member
The Jerks
04.2022 - 08.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Bar Attendant
Royal Hotel
02.2017 - 02.2019
- Checked ID cards and verified bar guests were of legal age.
- Maintained sufficient inventory to meet business operation needs.
- Operated POS system to collect payments from customers.
- Assisted in setting up and breaking down bar area for special events.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Monitored food and beverage supplies, assisting with restocking when needed.
Corporate Service Assistant
Local Cafe
01.2016 - 02.2017
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Team Member
Red Rooster
01.2015 - 12.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Responsible Service Of Alcohol -
Complete Hospitality Training
2023
Year 10 -
Craigieburn Secondary College
Certificate IV - Alcohol And Other Drugs
Odyssey House
Skills
- Enthusiastic
- Fast paced work
- Gain knowledge
- Environmental clean
- Team working
- Willingness to learn
- Problem solving
- Positive attitude
- Payment Processing
- Organised and punctual
- Committed
- Brilliant interpersonal
- Excellent customer service and satisfactory
Certification
Responsible service of alcohol
CPR first aid certificate
Covid-19 infection control training modules
Timeline
Customer Service Officer
ISS FACILITY SERVICE
12.2023 - Current
Bar Attendant
Melton Country Club
02.2023 - Current
Sales Assistant
Pandora
09.2022 - 01.2023
Crew Member
The Jerks
04.2022 - 08.2022
Bar Attendant
Royal Hotel
02.2017 - 02.2019
Corporate Service Assistant
Local Cafe
01.2016 - 02.2017
Team Member
Red Rooster
01.2015 - 12.2015
Responsible Service Of Alcohol -
Complete Hospitality Training
Year 10 -
Craigieburn Secondary College
Certificate IV - Alcohol And Other Drugs
Odyssey House