David Cuellar-Castellanos
Perth
Overview
8
8
years of professional experience
Work History
Customer Service Officer
TSA Group
02.2024 - Current
- Ensuring customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helping customers understand policies, procedures, and services provided by the agency
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Process and tracking payments.
Bottle Shop Attendant
Thirsty Camel
12.2022 - Current
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Greeting and engaging with customers as they enter the store
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Selling, assisting customers purchase promotional stock.
Glassie/Bartender Assistant
Leedervile Sporting Club
10.2021 - Current
- Supported bartenders with additional tasks, resulting in more efficient bar operations.
- Regularly cleaning, clearing cups, tables and rubbish on the premises
- Handled cash transactions accurately
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
Crew Member
Nandos
05.2018 - 12.2021
- Worked front counter, greeted & served customers upon entering the store
- Took orders, prepared meals, and helped maintain a clean environment that was up to the health and safety risk standards
- Handling multiple orders simultaneously without compromising quality or efficiency.
- Professionally handling any potential complaints or confrontations with customers
Volunteer
Loftus Recreation Centre
10.2016 - 10.2016
- Maintained clean, neat, and operational facilities to serve programs needs.
- logged fixtures/games
- Supervised after-school programs for children
- Filed and lodged gym memberships and contracts
Education
High School Diploma -
Servite College
09.2016
Skills
- Rich background in customer service, hospitality
- Experienced in fast faced and high pressure work environments
- Calm & efficient under pressure
- Ambitious & determined
- Bilingual (fluent in Spanish)
- Clear communicator
- Enthusiastic & friendly demeanour
Qualifications
- Rsa Certificate
- First Aid certificate
References
- Talvinder Singh: 0452727867
- James Turner: 0488070244
- Sean Flannagan: 0426687880
Timeline
Customer Service Officer
TSA Group
02.2024 - Current
Bottle Shop Attendant
Thirsty Camel
12.2022 - Current
Glassie/Bartender Assistant
Leedervile Sporting Club
10.2021 - Current
Crew Member
Nandos
05.2018 - 12.2021
Volunteer
Loftus Recreation Centre
10.2016 - 10.2016
High School Diploma -
Servite College