Overview
Work History
Education
Skills
Qualifications
References
Timeline
Generic

David Cuellar-Castellanos

Perth

Overview

8
8
years of professional experience

Work History

Customer Service Officer

TSA Group
02.2024 - Current
  • Ensuring customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Helping customers understand policies, procedures, and services provided by the agency
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Process and tracking payments.

Bottle Shop Attendant

Thirsty Camel
12.2022 - Current
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Greeting and engaging with customers as they enter the store
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
  • Selling, assisting customers purchase promotional stock.

Glassie/Bartender Assistant

Leedervile Sporting Club
10.2021 - Current
  • Supported bartenders with additional tasks, resulting in more efficient bar operations.
  • Regularly cleaning, clearing cups, tables and rubbish on the premises
  • Handled cash transactions accurately
  • Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.

Crew Member

Nandos
05.2018 - 12.2021
  • Worked front counter, greeted & served customers upon entering the store
  • Took orders, prepared meals, and helped maintain a clean environment that was up to the health and safety risk standards
  • Handling multiple orders simultaneously without compromising quality or efficiency.
  • Professionally handling any potential complaints or confrontations with customers

Volunteer

Loftus Recreation Centre
10.2016 - 10.2016


  • Maintained clean, neat, and operational facilities to serve programs needs.
  • logged fixtures/games
  • Supervised after-school programs for children
  • Filed and lodged gym memberships and contracts

Education

High School Diploma -

Servite College
09.2016

Skills

  • Rich background in customer service, hospitality
  • Experienced in fast faced and high pressure work environments
  • Calm & efficient under pressure
  • Ambitious & determined
  • Bilingual (fluent in Spanish)
  • Clear communicator
  • Enthusiastic & friendly demeanour

Qualifications

  • Rsa Certificate
  • First Aid certificate

References

  • Talvinder Singh: 0452727867
  • James Turner: 0488070244
  • Sean Flannagan: 0426687880

Timeline

Customer Service Officer

TSA Group
02.2024 - Current

Bottle Shop Attendant

Thirsty Camel
12.2022 - Current

Glassie/Bartender Assistant

Leedervile Sporting Club
10.2021 - Current

Crew Member

Nandos
05.2018 - 12.2021

Volunteer

Loftus Recreation Centre
10.2016 - 10.2016

High School Diploma -

Servite College

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David Cuellar-Castellanos