Summary
Overview
Work History
Education
Skills
Languages
Additional References
Timeline
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Amani Mtebe

Wavell Heights,Australia

Summary

Dedicated and resilient public service professional with extensive experience across Services Australia (APS Level 4) and Community Recovery operations. Skilled in processing complex applications, resolving urgent client matters, and delivering high-quality service under pressure. Demonstrates strong attention to detail, data accuracy, and compassion-especially when supporting Australians impacted by floods and natural disasters. Proven adaptability in both government and educational environments, with a strong commitment to ethical service delivery and continuous improvement.

Overview

3
3
years of professional experience

Work History

Grants Processing Officer (AO4)

Queensland Government
01.2024 - Current
  • Company Overview: Community Recovery Team
  • Assess and process emergency grant applications for individuals and families affected by floods and other natural disasters.
  • Accurately review supporting documents and ensure eligibility against funding criteria.
  • Liaise with vulnerable clients with empathy and clarity during crisis periods.
  • Collaborate with other government departments to streamline approvals and expedite urgent assistance.
  • Maintain high standards of data entry, documentation, and confidentiality throughout the grant process.
  • Community Recovery Team

Customer Service Officer (APS 4)

Concentrix / Services Australia
05.2024 - 03.2025
  • Company Overview: Centrelink, MyGov
  • Manage high-volume inbound calls related to Centrelink, urgent payments, and MyGov account issues.
  • Assist clients with navigating government digital services and resolving account issues.
  • Ensure compliance with federal guidelines while maintaining a customer-first approach.
  • Consistently meet service benchmarks and quality assurance standards.
  • Centrelink, MyGov

Educator

Catholic Early Ed Care
01.2022 - 01.2024
  • Company Overview: Wavell Heights OSHC
  • Supported children's learning and development in a structured after-school care setting.
  • Designed and delivered inclusive activities aligned with individual needs.
  • Managed behavior and built strong relationships with parents and staff.
  • Wavell Heights OSHC

Education

Certificate IV - Adult Tertiary Preparation

TAFE Queensland
01.2020

Skills

  • Grants & Application Processing
  • Natural Disaster & Emergency Response
  • Centrelink & MyGov Systems (APS 4 Level)
  • Data Entry & Records Management
  • Microsoft Office Suite
  • Problem Solving & Strategic Thinking
  • First Aid Certified
  • Driver's License (QLD)
  • Adaptability & Confidentiality
  • Responsible Service of Alcohol (RSA)
  • Communication & Conflict Resolution
  • Interviewing skills

Languages

English

Additional References

Available upon request.

Timeline

Customer Service Officer (APS 4)

Concentrix / Services Australia
05.2024 - 03.2025

Grants Processing Officer (AO4)

Queensland Government
01.2024 - Current

Educator

Catholic Early Ed Care
01.2022 - 01.2024

Certificate IV - Adult Tertiary Preparation

TAFE Queensland

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Amani Mtebe