Amarlee Kox
Burpengary,QLD
Summary
Empathetic Disability Support Worker experienced in providing daily living assistance and adept at problem-solving. Dedicated to fostering client independence through personalized support. Strong attention to detail and excellent data entry skills. Prioritizes accurate documentation while actively listening to clients' needs. Builds trust and rapport to create an inclusive environment for clients to achieve their personal goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Insipred Support Services + Self Employed
Burpengary, QLD
03.2022 - Current
- Provided assistance and with daily living activities, household tasks, meal preparation and general cleaning.
- Transported clients safely to social activities and appointments within the community.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Improved client independence by developing personalized support plans tailored to individual needs and goals
- Assisted clients in reaching personal goals and promoting independence in an inclusive environment.
- Kept detailed logs with care actions, patient behaviours, and incidents.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Data entry - invoicing through XERO
- Adherence to NDIS guidelines & continual changing policies and procedures.
Dental Assistant
Greenland Dental Burpengary
Burpengary, QLD
03.2019 - 03.2020
- Reception tasks, data entry, greeting patients.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Nursery Hand
Zoom Garden Wholesale Nursery
Burpengary, QLD
03.2018 - 03.2019
- Picked plants, labeled accordingly and packed orders accurately and within deadlines.
- Contributed to sales growth by packing visually appealing orders.
- Enhanced nursery cleanliness by maintaining a well-organized working environment.
- Performed data entry on computers
- Trained new employee's
- Supported inventory management through accurate record keeping of plant stock.
Call Center Agent, Inbound Sales
Telco Services Australia - Representing Telstra
Brisbane, QLD
04.2017 - 10.2017
- Handled high volume of inbound calls per shift to offer callers product and service information about NBN and other company services.
- Assisted in resolving customer complaints
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Effective communication skills and product knowledge.
- Collaborated with other departments to address complex customer issues, ensuring timely resolutions that met client expectations.
Shift Manager
McDonald's Restaurant
Caboolture, QLD
06.2013 - 04.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Daily completion of Food Safety tasks and procedures
- maintain cash levels in safe and registers.
- prevented food spoilage through maintaining stock levels, dates and rotating stock accordingly.
- completed store openings, closes and overnights.
Skills
- Customer Engagement
- Problem solving
- Attentive Listening
- Accurate Data Entry & Invoicing
- Quick Learner
- Adaptable Work Style
- Daily Living Assistance
- Dependable and responsible
Certification
Certificate III in Individual Support - 2020
Shift Excellence Course, McDonalds - 2016
High School Diploma, Caboolture State High School - 2014
Timeline
Disability Support Worker
Insipred Support Services + Self Employed
03.2022 - Current
Dental Assistant
Greenland Dental Burpengary
03.2019 - 03.2020
Nursery Hand
Zoom Garden Wholesale Nursery
03.2018 - 03.2019
Call Center Agent, Inbound Sales
Telco Services Australia - Representing Telstra
04.2017 - 10.2017
Shift Manager
McDonald's Restaurant
06.2013 - 04.2017