Amber Lewis
Bluewater,QLD
Summary
Motivated and self-driven with over 8 years of hospitality and retail experience.
Proven ability to achieve tasks with a high level of care and attention to detail.
Working in the retail and hospitality sector has allowed me to work with people.
In a positive manner. I enjoy engaging with people and taking the time to ensure.
That everyone is treated with respect and a positive attitude.
Exceptional ability to work in teams and unsupervised. Whilst possessing an elevated passion for travel, adventure exploration, and environmental sustainability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Worker
Aequalis Disability Services
06.2023 - 10.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Conducted home visits to assess clients' home environment and provide support.
Bar/Gaming Attendant
Zenith Hotel
04.2022 - 06.2023
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
Personal Shopper
Woolworth's Group
08.2021 - 08.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Merchandiser
Aps Group
08.2019 - 06.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Crew Trainer
McDonald's
12.2014 - 08.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Education
Diploma of Mental Health
Tafe NSW
Online07.2024
Advanced Diploma of Travel And Tourism
TAFE NSW
Sydney, NSW2020
High School Diploma -
Kingwood High School
Kingswood12.2018
Skills
- Daily Living Support
- Emotional Support
- Life Skills Development
- Clean Driving Record
- Daily Living Assistance
- Skill Development
Certification
RSA and RSG - NSW
First Aid - CBD College, May 2023
WWCC - NSW
Blue Card - QLD
NDISWC Clearance - NSW,-
New Worker NDIS Induction Module, 2023
Lifeline Accidental Counsellor Workshop, 2023
National Police Check, 2023
NSW Drivers License
Timeline
Support Worker
Aequalis Disability Services
06.2023 - 10.2023
Bar/Gaming Attendant
Zenith Hotel
04.2022 - 06.2023
Personal Shopper
Woolworth's Group
08.2021 - 08.2022
Merchandiser
Aps Group
08.2019 - 06.2022
Crew Trainer
McDonald's
12.2014 - 08.2019
Diploma of Mental Health
Tafe NSW
Advanced Diploma of Travel And Tourism
TAFE NSW
High School Diploma -
Kingwood High School
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