Amber Powell

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Managed multi-line phone system and pleasantly greeted patients.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

• Mobilisation of contractors required to work on Rio Tinto site
• Liaise with multiple vendors outside of Rio Tinto
• Offer and provide support to vendors and other Rio Tinto employees
• Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.
• Ensure contractors are compliant to complete labour on site
• Utilise SAP and create SAP profiles for contractors
• Assess qualifications and CTO's to ensure contractor compliance
• Book contractors into Site Access System to complete site inductions before site entry
• Create Recognition of Competency Certificates for personnel
• Document management using Documentum
• Generate reports using Track software to analyse company schedule listing and labour rates
• Review and approve documents uploaded to Avetta
• Process termination of contractors
• Participate in contractor field engagements
• Attend weekly onboarding meetings with vendor

• Oversee office inventory by restocking supplies and submitting purchase orders.
• Made travel arrangements and reservations.
• Creat and fill out Excel spreadsheets to track company data.
• Input and manage documents into Document Control System – WISE
• Use of ELMO software to carry out specific tasks that involve onboarding of contractors
• Create Contractor profiles in Learning Management System – ELMO
• Assign competencies, external training and inductions to employee profiles using ELMO program
• Experience in Document Control – editing and reviewing workplace information, procedures and policy documents
• Assist in Maintenance Planning for work orders weekly
• Proficient in keyboarding skills and use of Microsoft Office Suite
• Create Training Induction Site Modules using Articulate 360 software
• Assist with on boarding of Contractors and employees, as well as mobilising access on and around site using Gallagher
• Organise and schedule office meetings
• Manage company emails and appropriately reply to all emails from outside the business
• Answer and assist with business phone calls
• Provide general administration support to customer and colleagues.
• Prepare documents by printing, copying, and binding.

WAREHOUSE

• Use of a computerised asset management tool incorporating scheduled maintenance, and commercial function
• Receipt delivery invoices into JDE system
• Reversal of Purchase Orders
• Assist in the monthly and yearly stock take processes
• Unbox parcels delivered to warehouse.
• General cleaning and maintenance of warehouse

• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Processed patient payments and scanned identification and insurance cards.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Took messages from patients and promptly relayed to appropriate staff.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Greeted each patient pleasantly and offered desk sheet for easy sign-in.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Straightened up waiting room to maintain neat and organised space.