Amelia Dowdle
East Perth
Summary
With Knowledge acquired through 2 years of learning in the field of Reflexology and Remedial Therapy im well placed to provide an unique experience in professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments. Combined With 13 years of experience in sales, administrative, and customer service positions, I bring dedication, energy, and expertise to contribute to your company. As a highly motivated worker, I excel at independent work and collaborating within multidisciplinary teams. My objective is to add value to your organization by leveraging my skills in delivering exceptional customer service, driving sales growth, and efficiently managing tasks.
Overview
16
16
years of professional experience
Work History
Client Manager
COSMEDITOUR
01.2015 - 04.2019
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Provide customer service support & reassurance
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Responded to email enquiries and, when necessary, forwarded messages to the appropriate party
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
- Arranging surgery, transfers, flights, accommodation for clients
- Working in a great team environment
- Exceeding sales targets
- Reading through contracts with customers before they sign
- Confirm and resolve overdue bookings, no-show, and reservations made upon request
- Answered phones and responded to voicemail enquiries, assisting customers in a helpful and approachable manner
Receptionist
PARADISE MEDICAL CENTRE
01.2013 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Telephone Operator
ST GEORGE
01.2010 - 01.2013
- Maintained accurate records of calls placed and received.
- Managed incoming and outgoing calls, ensuring efficient communication and customer satisfaction.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
Checkout Customer Service
WOOLWORTHS
01.2003 - 01.2010
- Served and assisted customers, providing them with the best possible service
- Operated the cash register and till, ensuring that an accurate balance was maintained
- Offered courteous, friendly advice when requested
- Maintained a tidy area at all times
- Ensured that products were presented in an appealing manner and handled a variety of other merchandising responsibilities
- Recorded all transactions
- Work in Team Environment
- Supported team members during peak periods, helping maintain consistent levels of service quality across all channels.
Education
Diploma of Remedial Massage - Remedial Massage
TrainSmart Australia
Perth, WA10-2024
Certificate in Clinical Reflexology - Clinical Reflexology
Perth School Of Reflexology
Perth, WA06-2023
Certificate II -
Aviation (Flight Operations)
Brisbane, QLD01.2013
Beauty Therapy Training -
Australia
Tugun, Qld01.2011
Skills
- Building and maintaining professional relationships
- Leadership
- Verbal & Written communication
- Time management
- Self-motivation/ Self Management
- Reliability
- Strong work ethic
- Computer Skills
- Business development
- Teamwork
- Detail-oriented
Affiliations
- Reflexology Association of Australia
- Association of Massage Therapists
Languages
English
Full Professional
Timeline
Client Manager
COSMEDITOUR
01.2015 - 04.2019
Receptionist
PARADISE MEDICAL CENTRE
01.2013 - 01.2015
Telephone Operator
ST GEORGE
01.2010 - 01.2013
Checkout Customer Service
WOOLWORTHS
01.2003 - 01.2010
Beauty Therapy Training -
Australia
Diploma of Remedial Massage - Remedial Massage
TrainSmart Australia
Certificate in Clinical Reflexology - Clinical Reflexology
Perth School Of Reflexology
Certificate II -
Aviation (Flight Operations)
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