Amelia Wright
Carina,QLD
Summary
I am a motivated and customer-focused person with a strong track record of delivering excellent customer service; these skills have improved over my 5 years of working in a range of different customer-facing roles. I am skilled in creating positive customer experiences, handling transactions efficiently, and working collaboratively within fast-paced environments. Finally, I believe I am a very adaptable person and have the ability to learn quickly on the job.
Overview
3
3
years of professional experience
Work History
Bar and Gaming Attendant
Easts Leagues Club
Coorparoo, QLD
12.2024 - Current
- During this role, I manage cash transactions accurately, ensuring proper handling of money and tips. I ensure my till balances correctly after every shift. I also take EFTPOS transactions and monitor that these payments go through correctly.
- I make sure I comply with state liquor laws and in-house rules by diligently verifying age requirements before serving alcoholic beverages in line with my RSA.
- On closing shifts I ensure the bar is clean and sanitised to a high standard. I check that straws, coasters and fruit are stocked up ready for the opening staff member. This creates a smooth changeover of shifts.
- I develop rapport with any customer that I serve and aim to upkeep the highest standard of customer service. Particularly with our members of Easts as this creates a sense of community within the club.
- On gaming shifts I ensure that drinks are delivered in a timely manner to customers whilst also working to keep the area tidy of glasses and plates.
Sales Administrator
Park Holidays
Hull, United Kingdom
01.2024 - 10.2024
- Time management was key in this job role; everyday of this job was different, so I had to prioritise tasks and organise my to-do list accordingly.
- I was in charge of after-sales for all of our new and current owners at the caravan park; this included using manufacturing warranty portals and also utilising external contractors to carry out works on the caravans.
- I dealt with all invoicing of payments to owners for maintenance work and caravan decking.
- I was responsible for printing any new deals paperwork ready for Welcome Meetings. This sometimes included proposing finance on the companies portals.
- I was also in charge of conducting Private Sale meetings with current and prospective owners. This is another good example of my strong customer service skills and being able to build customer rapport.
Shop Assistant
Aldi
Hull United Kingdom
10.2022 - 02.2023
- I maintained organised stock levels and ensured accurate product placement on shelves. This included checking product quality and also dates on food items in line with the Food Standards Agency.
- Worked well with other employees to ensure that stock on the floor was stocked especially throughout busy periods of the day.
- During shifts I operated the till, processing cash and card transactions accurately. I also worked calmly underpressure during the busier times of the day
- I worked to maintain cleanliness standards throughout the shop, ensuring a welcoming environment for customers.
- I had to stay up to date with where stock was within the shop, so when customers asked for any information regarding stock I could direct them to the correct area of the store.
Education
Bachelor of Laws - Law LLB
Northumbria University
Newcastle, United Kingdom06-2023
Skills
- Cash handling proficiency
- Strong work ethic
- Customer service expertise
- Teamwork and collaboration
Timeline
Bar and Gaming Attendant
Easts Leagues Club
12.2024 - Current
Sales Administrator
Park Holidays
01.2024 - 10.2024
Shop Assistant
Aldi
10.2022 - 02.2023
Bachelor of Laws - Law LLB
Northumbria University