AMITH JAIN

• Directed cross-functional teams with a focus on aligning team goals to business objectives, resulting in improved productivity and cohesive execution of company strategies.
• Implemented tailored staff development initiatives, such as conducting performance reviews, mentoring, and feedback sessions to build a motivated, goal-oriented workforce.
• Boosted employee engagement and retention by fostering a culture of accountability, recognition, and open communication across all levels.
• Resolved complex customer concerns with agility and professionalism, significantly enhancing customer loyalty and brand satisfaction.
• Championed continuous self-improvement to stay ahead of organizational needs and deliver high-value outcomes beyond stakeholder expectations.

• Installed and maintained Local Area Networks, managed Windows 10/11 infrastructure setup, and configured user profiles with appropriate access rights across the organization.
• Provided comprehensive technical support for over 400 devices including desktops, laptops, and printers, covering both hardware and software troubleshooting.
• Performed regular system maintenance including OS updates, antivirus management, service pack installations, and troubleshooting of antivirus definition issues.
• Conducted daily, weekly, and monthly backups of user data, performed system security health checks, and supported compliance-related activities.
• Managed company emails, spreadsheets, SOPs, and documentation with high levels of dedication, while assisting network engineers in server upgrades and planning-oriented tasks.

Possess 7 years of progressive IT experience, highlighted by key roles at Bhabha Atomic Research Centre (Govt. of India, contract), Larsen & Toubro, L&T Technology Services, Administrative Training Institute Mysuru, and District Training Institute, Mysuru through Raman IT.