AMRIT CHAPAGAIN
Darwin
Summary
I am highly motivated and adaptable individual, capable of working within a fast-paced & challenging environment. I am capable of multitasking and enjoy performing detailed and complex work assignments allowing me to add value to the company and continuous development of my knowledge by the execution of vested responsibilities of the organization with loyalty and integrity. I am looking for developmental opportunities to further contributing to the Northern territory as an emerging professional, also keen to continue developing skills and professional standard.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Aviation Security Protection Officer
Trident Services
11.2021 - Current
- Reporting and recording incidents and various other activities whilst on shift.
- Responding to all medical and security incidents.
- Screening passengers and non-passengers and their personal effects at the airport terminal screening lane.
- Screening people and their personal belongings, including the use of screening technology such as body scanner and x-rays.
- Maintaining compliance with current legislation in all security and safety procedures.
- Utilising excellent verbal and written communication skills.
Duty Manager/ Night fill In-charge
Coles Supermarket
02.2020 - 01.2022
- Be involved in stock control and management.
- Delivering high quality customer service to client in high pace environment.
- Assisting shoppers to find the goods and products they are looking for.
- Answering queries from customers.
- Reporting discrepancies and problems to the supervisor.
- Giving advice and guidance on product selection to customers.
- Keeping the store tidy and clean, this includes hovering and mopping.
- Responsible for dealing with customer complaints.
- Working within established guidelines, particularly with brands.
- Receiving and storing the delivery of large amounts of stock.
- Keeping up to date with special promotions and putting up displays.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
Customer service representative &Teller Work
Everest Bank Limited
04.2016 - 10.2016
- Records transactions by logging cashier checks and other special services; preparing currency transaction reports.
- Process deposits, withdrawals, and other banking transactions for a high volume of customers.
- Perform account maintenance for the member who wants to change their banking products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Clerical Associate (Customer Service Representative)
Bank of Kathmandu Lumbini
05.2015 - 10.2015
- Prepare monthly performance reports for Management and Handle daily Exception reports.
- Contact customers to build a relationship and respond to inquiries on account or operational matters.
- Act as a major contact point with customer support functions to ensure smooth account operations.
- Answering questions about account types and Banking Products, such as CDs, Money Market accounts, loans, and Credit cards.
- Check on the status of customer accounts and track checks and payment.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
Education
Advance Diploma of Leadership and management -
Australian Careers College
01.2022
Professional year program- Accounting -
Navitas Professional
01.2021
Master of Business Administration/ Professional Accounting - accounting, audit, management, and compliance
Holmes Institute
01.2019
Bachelor of Business Administration - accounting, marketing, and finance
Pokhara University
01.2014
Skills
- Communication skills: Listening, Speaking and Writing
- Leadership Skills: The ability to inspire and motivate others; knowing when to listen and when to act
- Problem solving: To ability to make a judgment and think through the situation to find the best solution
- Organizational skills: The ability to be detail oriented when planning and organizing, driven by results
- Team work: A resourceful team player who excels at building trusting relationship with clients and staffs
- Time management: The ability to prioritization of tasks, meet deadlines and efficient use of time and resources
Certification
- Certificate IV in Business
- Taxes for Small Business
- Audit and Due Diligence Foundations
- Australian Full driving License
- Certificate III in Individual Support Ageing and Disability
- Responsible Service of Alcohol (RSA)
- First AID and CPR
- Working with children card (OCHRE)
Volunteeringandcommunitywork
- Nepalese Association of Northern Territory (NAANT), Member, 2020-01-01, Present,
Worked as a volunteer in different programs held by Nepalese communities.
- Australian Red Cross, Emergency Services Department, Casuarina, NT, 0810, 2021-03-01, Present,
Responding on Emergency services, Attending Various Training session and volunteer at ChangeFest21 NT,
Trained: Introduction on emergency services, Psychological First AID, Australasian Inter-service Incident Management System (AIMS).
Participate volunteer Leadership Program (Australian Institute for Disaster Resilience at Emergency services).
Participate at Tropical cyclone Megan Activation to help people to find shelter, support, and their loved one.
Trained: Evacuation Centre Training Level 1,.
Trained: Evacuation Centre Management Training Level 2.
References
- Ali Anwar Raza, Security Supervisor at Darwin International Airport, Alianwar775@yahoo.com, Work Supervisor, 0424800019
- Nitin Dhakal, Finance officer at Territory Families, Housing and communities, dhakalnitin@gmail.com, Department In-charge at Coles supermarket, 0426161394
- Bishnu Khanal, Finance officer at Department of Health, Bpkhanal4u@gmail.com, Work colleague at Coles Supermarket, 0490738818
Training
- Nighthawk Transportation, 46 Hamaura Rd, East Arm, Darwin, NT, 2021-04-01 to 2021-07-01
Job responsibilities: Data entry: Add information to files, Update client files, Bookkeeping activities: such as processing/ recording invoices, Making and receiving phone calls, Assisting payroll & superannuation process and updating on the system, Using MYOB for data entry, Purchase order and other account-related tasks.
- Rastriya Banijya Bank Limited, Narayangarh Branch, Chitwan, Nepal, 2011-05-01, to 2011-08-01
Job Responsibilities: Respond to customer inquiries and resolve them, Maintain customer database and update periodically, Assist customers in depositing and withdrawing cash, Refer complex issues to the management.
- Siddhartha Bank Limited, Narayangarh Branch, Chitwan, Nepal, 2014-04-01 to 2014-06-01
Job responsibilities: Market research, Brand positioning, and maintain public relations with key stakeholders, Delivering promotional material design and other products and services to meet customer needs
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Timeline
Aviation Security Protection Officer
Trident Services
11.2021 - Current
Duty Manager/ Night fill In-charge
Coles Supermarket
02.2020 - 01.2022
Customer service representative &Teller Work
Everest Bank Limited
04.2016 - 10.2016
Clerical Associate (Customer Service Representative)
Bank of Kathmandu Lumbini
05.2015 - 10.2015
Advance Diploma of Leadership and management -
Australian Careers College
Professional year program- Accounting -
Navitas Professional
Master of Business Administration/ Professional Accounting - accounting, audit, management, and compliance
Holmes Institute
Bachelor of Business Administration - accounting, marketing, and finance
Pokhara University
- Certificate IV in Business
- Taxes for Small Business
- Audit and Due Diligence Foundations
- Australian Full driving License
- Certificate III in Individual Support Ageing and Disability
- Responsible Service of Alcohol (RSA)
- First AID and CPR
- Working with children card (OCHRE)
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