Amy Baird
Ringwood,VIC
Summary
Driven professional with a proven track record, excelling in high-stress situations and conflict resolution to enhance customer loyalty. Skilled in spreadsheet development and emotional support, demonstrating exceptional multitasking and communication abilities. Achieved significant improvements in client and customer satisfaction through dedicated support and efficient problem-solving. Reliable support worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
6
6
years of professional experience
Work History
Support Worker
Self Employed Services
Croydon, VIC
08.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Customer Service Representative
Spotlight Head Office
South Melbourne Vic
10.2018 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Configured daily spread sheets to share data for the team and team leaders.
Education
Billanook College - Mooroolbark
Mooroolbark, VICSkills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Confidentiality and Privacy
- Behavioral support
- Meal Planning and Preparation
- Transportation Assistance
- Life Skills Development
- Documentation abilities
- Professional boundaries
- Cultural Sensitivity
- Clean Driving Record
- Skill Development
- Transcription and dictation
- Spreadsheet development
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Excellent Communication
- Time Management
Timeline
Support Worker
Self Employed Services
08.2022 - Current
Customer Service Representative
Spotlight Head Office
10.2018 - 08.2022
Billanook College - Mooroolbark