Amy Bury
Bairnsdale ,VIC
Summary
Eager customer service representative, and always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Experienced Lifeguard versed in keen observation of swimmers and safety protocols. Offered valuable tips and instruction to patrons of various ages to build confidence and strength in water. Strong communicator and team player with superior work ethic.
Extremely practically minded with well-honed supervisory and observation abilities. Certified in CPR and AED. Reliable and safety-minded with exceptional skill in assisting guests. Remains poised and grounded in stressful situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard/Retail Customer Service Officer
East Gippsland Shire Council
Bairnsdale , VIC
07.2021 - Current
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Completed basic maintenance and repairs to keep pools functioning properly.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Fast Food Crew Member
KFC Bairnsdale
Bairnsdale , VIC
06.2020 - 01.2021
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Reduced customer wait times by quickly operating customer window and sales register.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
Ice Cream Server
Riviera Ice Cream Shop
Lakes Entrance , VIC
06.2017 - 05.2018
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Delivered orders to ice cream dispensing area to communicate special requests.
- Offered samples of new ice cream flavors to customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Processed sales transactions for cash, debit and credit purchases.
- Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
Education
No Degree - Victorian Certificate of Education
Nagle College Bairnsdale
Bairnsdale, VIC11.2021
Skills
- Exceptional customer service
- Adherence to high customer service standards
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Creative Problem Solving
- Multitasking and Prioritization
- Verbal and Written Communication
- Upbeat and Positive Personality
- Team-Oriented and Cooperative
- Excellent Attention to Detail
- Computer Proficiency
Certification
- HLTAID009 Provide cardiopulmonary resuscitation
- Licensed Pool lifeguard
- First Aid/CPR Certified
- Bronze medallion
- Surf rescue certificate
Timeline
Lifeguard/Retail Customer Service Officer
East Gippsland Shire Council
07.2021 - Current
Fast Food Crew Member
KFC Bairnsdale
06.2020 - 01.2021
Ice Cream Server
Riviera Ice Cream Shop
06.2017 - 05.2018
No Degree - Victorian Certificate of Education
Nagle College Bairnsdale