Amy-Lee Estreich
Strathpine,QLD
Summary
I am friendly and dependable with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.
Have worked in a fast-paced environment and can follow direction when needed.
I enjoy working within a team where I can utilise my skills and workplace experience.
I like to achieve and nurture a high standard of customer care and service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cafe All Rounder
Pine Rivers Bowls Club
1/11 Sparkes Rd, Bray Park QLD 4500
06.2022 - Current
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cafe All Rounder
Ground Rules Coffee
Brendale QLD
05.2021 - 05.2022
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Stock management/rotation
- Barista service
Volunteer
Salvos Store
Brendale QLD
01.2020 - 04.2020
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Use of POS system
- Stock Rotation
- Stocktake and Inventory
- General house keeping
- Assist management
Fill In Restaurant Waitress
Nudgee Golf Club
Nudgee Qld
03.2018 - 03.2018
- Kitchen Hand
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
Work Experience Retail Assistant
Price Attack
Brookside QLD
09.2013 - 09.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisting Stylists
- Housekeeping
- Restocking shelves
Skills
- Customer Service
- Kitchen Support
- Table Service
- Clean Countertops
- POS System Operations
- Kitchen Safety Standards
- Food and Beverage Service
- Order Management
- Health and Safety Standards
- Daily Food Preparation
Certification
FOOD SAFETY CERTIFIED
CERTIFICTE II RETAIL SERVICE
CERTIFICATE III PROCESS PLANT OPERATIONS
Timeline
Cafe All Rounder
Pine Rivers Bowls Club
06.2022 - Current
Cafe All Rounder
Ground Rules Coffee
05.2021 - 05.2022
Volunteer
Salvos Store
01.2020 - 04.2020
Fill In Restaurant Waitress
Nudgee Golf Club
03.2018 - 03.2018
Work Experience Retail Assistant
Price Attack
09.2013 - 09.2013