Kith Dharmapriya
Gold Coast,QLD
Summary
Encouraging team member and analytical problem-solver with talents for collaboration, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Customer Service Team Member
Collins Food Group
06.2023 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Boosted team morale by providing constructive feedback, fostering a collaborative environment, and celebrating successes.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
Event Planner
AmazingCo
03.2023 - 03.2024
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Performed event coordination for larger parties and gatherings.
Project Manager
ShiftX Media
12.2021 - 06.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Private Psychology Tutor
Freelance
01.2019 - 05.2022
- Stayed current on developments in the field of psychology through professional development courses and independent research, ensuring up-to-date knowledge was passed onto students.
- Monitored students'' progress through regular assessments, adjusting tutoring strategies as needed to maximize results.
- Provided constructive feedback on written assignments, fostering improvement in critical analysis and writing skills among tutees.
- Utilized evidence-based techniques, such as spaced repetition and active recall, to optimize retention of complex psychological concepts among tutees.
- Developed personalized study plans for each tutee, addressing their unique strengths and weaknesses in the subject matter.
- Collaborated with classroom teachers to align tutoring strategies with broader course objectives, ensuring a cohesive approach to student learning.
- Boosted student confidence and performance in exams by providing targeted one-on-one tutoring sessions.
Education
Diploma in Psychology And Counseling - Psychology And Counseling
International College of Business And Technology
Sri Lanka11.2018
Advanced Diploma - Psychology
Cardiff Metropolitan University
United Kingdom10.2020
Bachelor of Science - Psychology (Honors)
Cardiff Metropolitan University
United Kingdom05.2022
Bachelor of Science - Psychology/Criminology And Criminal Justice
Griffith University
Gold Coast, Australia07.2026
Skills
- POS System Operation
- Cash Handling
- Customer Focus
- Customer Service
- Payment Processing
- Customer inquiries
- Product Knowledge
- Stock management
- Money handling abilities
- Customer Relations
- Service Upselling
- Complaint resolution
Affiliations
- Griffith University Student Guild Volunteer
- Griffith University Criminology Student Society
- Griffith University Wellness Warrior
- Hopewell Hospice Volunteer
Timeline
Customer Service Team Member
Collins Food Group
06.2023 - Current
Event Planner
AmazingCo
03.2023 - 03.2024
Project Manager
ShiftX Media
12.2021 - 06.2022
Private Psychology Tutor
Freelance
01.2019 - 05.2022
Diploma in Psychology And Counseling - Psychology And Counseling
International College of Business And Technology
Advanced Diploma - Psychology
Cardiff Metropolitan University
Bachelor of Science - Psychology (Honors)
Cardiff Metropolitan University
Bachelor of Science - Psychology/Criminology And Criminal Justice
Griffith University
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