Amy Scantlebury
Airlie Beach,QLD
Summary
I am writing to express my interest in a Reservations Consultant position on the mainland, should one become available. Red Cat Adventures has a stellar reputation and consistently receives positive feedback both online and in person, which greatly attracts me to the opportunity to work with your team. I have loved the times I have travelled with you, and so have so many of the customers I have dealt with.
With my supervisor Ash moving to you, I would be excited to join her and contribute to a team and company that is renowned throughout Airlie Beach for its excellence and reliability. I loved working on and around the ocean, but I believe I have contributed all that I can to Cruise Whitsundays. I am ready and excited for a change.
I believe my skills and dedication to the Airlie Beach Tourism industry align well with your values, and I genuinely believe I would be a positive asset within your team.
Please feel free to call me, i'd be happy to answer any questions that you have at all.
Overview
10
10
years of professional experience
Work History
Reservations Agent
Cruise Whitsundays
02.2023 - Current
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
Haul Truck Driver
South Walker Creek Coal Mine
11.2020 - 01.2023
- Enhanced operational efficiency by conducting pre-shift inspections and maintenance checks on haul trucks.
- Maintained high levels of safety awareness, performing regular hazard assessments and reporting any issues promptly to management.
- Reduced downtime with consistent adherence to safety regulations and standard operating procedures.
- Streamlined communication between departments by effectively utilizing radios for clear transmission of essential information during work shifts.
- Ensured seamless handovers between shifts by providing clear and concise information about work completed, potential hazards, or challenges faced during the shift.
- Increased productivity through effective communication with dispatchers, loaders, and supervisors for seamless coordination of tasks.
Customer Service Supervisor
Wild Earth
04.2017 - 11.2020
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Travel Agent
Flight Centre
01.2015 - 03.2017
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Followed up with customers to increase customer service with travel plans.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
Education
Diploma of Business - Tourism Marketing
TAFE Queensland
Southport, QLD03.2016
Skills
- Patience and composure
- Customer Engagement
- Proficient in Salesforce, CustomLinc, Excel, Word
- Skilled in communication, negotiation, conflict resolution, facilitation and managing change
- Proven ability to exercise sound judgment and initiative, with strong problem solving abilities
- Email Etiquette
- Cancellation Policies/Cancellation processing
- Reservation Software Expertise
- Travel industry knowledge
- Phone Etiquette
- Reservation software
Timeline
Reservations Agent
Cruise Whitsundays
02.2023 - Current
Haul Truck Driver
South Walker Creek Coal Mine
11.2020 - 01.2023
Customer Service Supervisor
Wild Earth
04.2017 - 11.2020
Travel Agent
Flight Centre
01.2015 - 03.2017
Diploma of Business - Tourism Marketing
TAFE Queensland
Similar Profiles
Imogen ColleyImogen Colley
Reservation Consultant at CRUISE WHITSUNDAYSReservation Consultant at CRUISE WHITSUNDAYS
Alfie SeniorAlfie Senior
Boat Porter at Cruise WhitsundaysBoat Porter at Cruise Whitsundays
Charles StannardCharles Stannard
Captain at Cruise Whitsundays / Red Cat Adventures / Whitsunday EscapeCaptain at Cruise Whitsundays / Red Cat Adventures / Whitsunday Escape