Ana Philpott
BROOME,AU
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Bankwest
BROOME, Western Australia
12.2022 - Current
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Operator
Coles Group Supermarket
BROOME, Western Australia
10.2022 - 12.2022
- Contributed to team effort by accomplishing related results as needed.
- Processed orders accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments for goods purchased.
- Handled customer complaints, providing appropriate solutions within the time limits.
Fresh Service Team Member
Woolworths Supermarkets
BROOME, WA
08.2019 - 10.2022
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Responded to customer questions regarding product availability.
- Maintained work areas to reduce potential for illness or injury.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
Housekeeping Attendant
Kimberley Klub Backpackers Accomodation
Broome, WA
03.2017 - 09.2018
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Followed safety regulations when handling hazardous materials or chemicals used for cleaning purposes.
Receptionist
Abby's Faith Rentals
Suva , Fiji, Suva
01.2015 - 02.2017
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Delivered exceptional service by greeting customers, taking orders and filling each accurately.
- Resolved customer complaints and fostered customer retention and loyalty.
- Processed rentals and collected associated payments.
- Improved operations by working with team members and customers to find workable solutions.
Education
Certificate - Business Administration
North Regional TAFE
Broome, WA01-2019
Certifcate - Restaurant And Food Services Management
Fiji National University
Suva08-2015
Lash Extensions Artistry
Australian Beauty School
Melbourne, VICSkills
- Focused On Customer Satisfaction
- Payment Processing
- Customer Service
- Retail Experience
- Call Center
- Calm Demeanor
References
References available upon request.
Timeline
Customer Service Specialist
Bankwest
12.2022 - Current
Customer Service Operator
Coles Group Supermarket
10.2022 - 12.2022
Fresh Service Team Member
Woolworths Supermarkets
08.2019 - 10.2022
Housekeeping Attendant
Kimberley Klub Backpackers Accomodation
03.2017 - 09.2018
Receptionist
Abby's Faith Rentals
01.2015 - 02.2017
Certificate - Business Administration
North Regional TAFE
Certifcate - Restaurant And Food Services Management
Fiji National University
Lash Extensions Artistry
Australian Beauty School
Similar Profiles
Heather WhitbyHeather Whitby
Finanacial Assist Co -Ordinator at BANKWESTFinanacial Assist Co -Ordinator at BANKWEST
Baillie IrvingBaillie Irving
Change Manager at BankwestChange Manager at Bankwest
Riona NaickerRiona Naicker
Quality Control and Quality Assurance at BankwestQuality Control and Quality Assurance at Bankwest
Ajay UnniAjay Unni
Senior Quality Engineer at BankwestSenior Quality Engineer at Bankwest
Jaymon LeggJaymon Legg
Mobile Heavy Fabrication Welder at Millman EngineeringMobile Heavy Fabrication Welder at Millman Engineering