Ana Marie Causo
Sydney,NSW
Summary
Dynamic Duty Store Manager at Aldi Supermarket with a proven track record in enhancing customer service and optimizing inventory management. Skilled in problem-solving and effective communication, I successfully trained teams to elevate service standards, resulting in improved customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
2008
2008
years of post-secondary education
Work History
Duty Store Manager
Aldi Supermarket
07.2019 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed team members to improve customer service skills.
- Oversaw inventory management, including stock replenishment and ordering supplies.
Procurement/Customer Service Representative
PFD Food Services
03.2018 - 06.2019
- Assisted customers with inquiries and resolved product issues effectively.
- Processed orders accurately using PFD's order management system.
- Coordinated deliveries and ensured timely service to clients.
Education
Certificate 111 in Tourism
TAFE
04.2025 - 01.2026
Hotel, Motel, And Restaurant Management
TESDA Philippines
Philippines 01.2010 - 07.2010
Tagulod High School
Philippines Skills
- Customer service
- Communication Skills
- Inventory management
- Problem Solving, Empathy and conflict resolution
Affiliations
- Snowboarding
- Singing and Dancing
References
References available upon request.
Timeline
Certificate 111 in Tourism
TAFE
04.2025 - 01.2026
Duty Store Manager
Aldi Supermarket
07.2019 - Current
Procurement/Customer Service Representative
PFD Food Services
03.2018 - 06.2019
Hotel, Motel, And Restaurant Management
TESDA Philippines
01.2010 - 07.2010
Tagulod High School