ANDRES RONCANCIO
Melbourne,VIC
Summary
Cocktail waitress with extensive experience in enhancing customer satisfaction through exceptional service in bartending and waiting roles. Proficient in mixology and knowledgeable about craft beer and cocktails, ensuring efficient bar operations. Recognized for strong work ethic and adaptability in fast-paced environments while maintaining high cleanliness and organization standards. Proven ability to build client rapport and deliver memorable experiences for patrons.
Overview
3
3
years of professional experience
1
1
Certification
Work History
All Round General Laborer
Botanical Hotel
melbourne, Victoria
04.2024 - Current
- Prepared high-quality coffee beverages according to established recipes and standards.
- Maintained cleanliness and organization of coffee station and dining areas throughout shifts.
- Assisted customers with menu selections, delivering exceptional service.
- Operated espresso machines and equipment safely while ensuring efficiency.
- Managed cash register transactions accurately during peak hours.
- Trained new team members on coffee preparation techniques and operational policies.
- Collaborated effectively with team members to facilitate smooth service during busy periods.
- Monitored inventory levels and restocked supplies as necessary throughout the day.
Cocktail Bartender
Union House
Melbourne, Victoria
03.2025 - Current
- Mixed cocktails according to standard recipes and customer preferences.
- Monitored drink levels and suggested additional purchases to enhance sales.
- Maintained organized bar area by efficiently stocking beer, wine, spirits, and mixers.
- Described drink flavors to assist customers in making informed ordering decisions.
- De-escalated conflicts by communicating effectively with security staff when necessary.
- Multitasked effectively in fast-paced environment while ensuring excellent service.
- Arranged bottles and glasses attractively behind the bar for visual appeal.
- Prepared both alcoholic and non-alcoholic beverages, including cocktails and craft beers.
Food and Beverage Team Leader
Black and white waiters
Melbourne, Victoria
02.2023 - 10.2024
- Trained new team members on service standards and operational procedures to ensure consistent performance.
- Coordinated inventory management for food and beverage supplies, optimizing stock levels.
- Resolved customer inquiries and complaints to improve guest experiences.
- Conducted regular staff meetings to address operational issues and review customer feedback.
- Monitored daily operations of food and beverage team, ensuring adherence to safety regulations.
- Mixed drinks and cocktails according to standard recipes and tailored to customer preferences.
- Maintained cleanliness and organization of bar area, enhancing operational efficiency.
- Provided prompt customer service and addressed guest inquiries effectively.
Food and Beverage Supervisor
Pinnacle People
Melbourne, Victoria
12.2022 - 05.2024
- Supervised bar staff to enhance service efficiency and promote teamwork.
- Managed inventory and ordered supplies to ensure stock availability.
- Trained new bartenders in beverage preparation and customer service standards.
- Developed cocktail menus reflecting seasonal ingredients and customer preferences.
- Ensured compliance with health and safety regulations during all operations.
- Coordinated special events, addressing setup and staffing requirements.
- Resolved customer complaints swiftly to improve guest experiences.
- Monitored daily sales transactions for accuracy in reporting.
Food and Beverage Attendant
Delaware North
Melbourne, Victoria
12.2022 - 04.2024
- Delivered food and beverages accurately and promptly to guests during peak hours.
- Provided exceptional customer service in fast-paced dining environment.
- Engaged customers to assess meal satisfaction and gather valuable feedback.
- Participated in ongoing training to enhance job skills and industry knowledge.
- Removed trays and stacked dishes for efficient kitchen return after meals.
- Set up dining areas according to specifications for special events.
- Followed proper sanitation standards while handling food and beverages.
- Contributed to staff meetings focused on operational improvements and customer service strategies.
Education
I.T And Software Engineer - Data Analysis
Universidad Compensar De Colombia
Bogota, ColombiaGeneral English - B2
Smart
Bogota, Colombia04-2022
English-as-a-Second-Language Education
Turner English
Melbourne, VIC03-2023
Painting And Decorating in Construction
Nortwest College
Melbourne, VICSkills
- Cocktail mixing and wine service
- Coffee preparation and brewing
- Team training and leadership
- Problem solving and multitasking
- Customer experience management
- Attention to detail in service
- Event coordination and planning
- Effective communication skills
- Supervision and team coordination
- Special dietary requirements knowledge
- Dining customer service excellence
- Liquor, wine, and food service expertise
Languages
Spanish
Native/ Bilingual
English
Full Professional
Italian
Limited
Certification
- RSA (Responsible Service of Alcohol)
- Food handling certificate
Hospitality career
My name is Andres Roncancio, and I am a 23 year-old guy from Colombia. I have been in Melbourne for nearly 3 years, working in the hospitality industry in some of the most important venues, private events, and occasions during the year, such as F1, Moto GP, Australian football, AO, Flemington Racecourse, Caulfield Racecourse, MCEC, ACMI, NGV, and Government Offices
My main roles are bar attendance, head waiter, and food and beverage runner, also having the chance to be team leader and supervisor in most of the places that I have worked
Timeline
Cocktail Bartender
Union House
03.2025 - Current
All Round General Laborer
Botanical Hotel
04.2024 - Current
Food and Beverage Team Leader
Black and white waiters
02.2023 - 10.2024
Food and Beverage Supervisor
Pinnacle People
12.2022 - 05.2024
Food and Beverage Attendant
Delaware North
12.2022 - 04.2024
I.T And Software Engineer - Data Analysis
Universidad Compensar De Colombia
General English - B2
Smart
English-as-a-Second-Language Education
Turner English
Painting And Decorating in Construction
Nortwest College
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