Andrew Hicks

I have over five years of experience in Customer service, Employment Services, and Student Services. Helping People into Employment and Study. Achieving Goals. I can communicate through problems, improve customer satisfaction, and drive overall Performance. Speaking to Potential employers who need staff. Helping Clients to get into long-term Employment changing their lives. Well-versed in developing job opportunities, vocational plans and specialized support strategies to address work-related, behavioural or other barriers to gainful employment. Highly analytical and organized with a forward-thinking and adaptable approach. Outgoing Employment Consultant with five years of expertise in assisting job candidates pursuing suitable employment. Successful at helping clients determine what skills and experience to include in resumes. Motivated to help as many people as possible achieve career goals. Hardworking Manager with expertise in office-based and field supervision of employment consultants. Collaborates with vocational representatives and other departments to develop and implement comprehensive support services. Motivated Employment Consultant with five years of experience in matching jobseekers with appropriate employers. Skillful teaching job search techniques and holding workshops and one-on-one training sessions. Practiced in working with individuals of all career types, education backgrounds and skill levels. Outgoing Employment Consultant with [Number] years of expertise in assisting job candidates pursuing suitable employment. Successful at helping clients determine what skills and experience to include in resumes. Motivated to help as many people as possible achieve career goals.

• Police Check-Police Check Current
• Current Ndis Screening Card and Blue Card
• Covid Vac Cert

• APM Employment Services, Southbank, Employment Consultant-Reverse Marketing Role, 02/2022, 11/2023, Customer Service, Manage Case Load, PPS-Ongoing Support, Job Plains, Work History
• Break thru people solutions, Fortitude Valley, Reverse Marketer, 06/10/2022, Post Placement- Dealing with all kinds of situations and employment problems
• Help Enterprises, Reverse Marketer, 09/2021, 01/2022, Actively reverse market participants to potential employers, including undertaking marketing activities to build employer networks and vacant positions, Cooperating with internal teams and other sites to increase workflow, Conduct cold-call canvassing via telephone contacts and develop networks with employers, Job placement via a work trial or paid employment, Achieving and maintaining job placement & activity targets, Encourage and motivate job seekers through appropriate activities, such as job clubs, Achieved 27 placements in first 30 days, Change in Management
• Happy Hampers, Supervised a work for the dole activity, 2020, 2022, Providing excellent customer service to callers requiring assistance for volunteers and issues that would arise, Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping, Worked with Directors to resolve all problems, improve operations and provide exceptional customer service, Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately, Closed down due to COVID-19
• DJ City, VIC, Sales/Customer Service Representative, 02/2017, 01/2019, Described products to customers, thoroughly explaining details and care of merchandise, Responded to customer requests for products, services and company information, Conducted inbound & outbound sales calls, Demonstrated products, Communicated via web chat with customers, Moved and the store was too far from my new residence

• Jes Tilley, Jes.Tilley@apm.net.au, Regional Manager
• Samual Waterehouse, Swaterhouse.sydney@gmail.com, Line Manager-direct With help