Andrew Talbot
Nerang,QLD
Summary
Results-driven Customer Banking Specialist experienced in customer service, cash management, and operational compliance. Enhanced operational efficiency and streamlined workflow processes through effective training and support of new staff. Committed to fostering strong client relationships and delivering exceptional customer experiences while ensuring regulatory compliance.
Overview
22
22
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank
Broadbeach, Qld
07.2004 - Current
- Processed customer transactions with accuracy and efficiency.
- Resolved client account inquiries and clarified financial products to enhance customer understanding.
- Educated customers on banking services and utilized digital tools effectively.
- Addressed customer complaints professionally, achieving satisfactory resolutions and improving client satisfaction.
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
- Guided junior staff members on tasks and responsibilities.
- Provided training to new staff members on existing processes and procedures related to cash control functions.
- Executed operational functions for transaction approval, cash control, and branch security to maintain compliance and safeguard assets.
Education
High School Diploma -
Nerang High
Nerang, QLDSkills
- Fraud detection
- Operational compliance
- Cash management
- Financial reconciliation
- Account discrepancy management
- Training
- Time management
- Customer service
Timeline
Customer Banking Specialist
Commonwealth Bank
07.2004 - Current
High School Diploma -
Nerang High