Paula Challita
Sylvania Waters,NSW
Summary
Dynamic and results-oriented professional with a proven track record at Commonwealth Bank of Australia, CBA. Excelled in resolving complex customer complaints and enhancing satisfaction through personalized banking solutions. Skilled in financial reporting and customer relationship management, coupled with exceptional team cooperation and problem-solving abilities. Achieved significant improvements in client relations and risk management. Excellent time management and organisation skills,
Overview
4
4
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank of Australia, CBA
10.2023 - Current
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Reduced processing errors by implementing strict quality control measures in daily operations.
Relieving Officer
Commonwealth Bank of Australia, CBA
06.2020 - 11.2020
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
Education
Certificate III In Business Services - Business
St George Technical College TAFE
Sydney, NSW12.1999
Skills
- Data Processing
- Cash handling and management
- Branch operations
- Financial Reporting
- Banking product sales
- Bank services
- Transactions
- Customer Relationship Management
- Teller Support
- Sales tactics
- Account Updates
- Payment Processing
- Transaction monitoring
- Anti-Money Laundering
- Investment Advisory
- Product presentation
- Account Monitoring
- Banking document preparation
- Cash balancing
- Banking regulations
- Client onboarding
- Financial regulatory compliance
- Honest and Dependable
- Attention to Detail
- Team Cooperation
- Cash Handling
- Decision-Making
- Customer Service
- Workload Management
- Analytical Thinking
- Exceptional customer service
- Relationship building and management
- Customer Service-Oriented
- Compliance, banking laws, and regulations
- Relationship Building
- Financial Statements
- Identity Verification
- New Account Setup
- Team Leadership
- Fraud Detection
- Product and Service Sales
- Staff Assistance
- Discrepancy Resolution
- Balance Verification and Reconciliation
- Account Retention
- Pleasant and Personable
- Information Processing
- Signature Verification
- Reliable and Responsible
- Cash Drawer Reconciliation
- Bank Deposits
- Cash Supply Orders
- Balance Transfers
- Product Promotion
- Bilingual in Language
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
Languages
Greek
Full Professional
Timeline
Customer Banking Specialist
Commonwealth Bank of Australia, CBA
10.2023 - Current
Relieving Officer
Commonwealth Bank of Australia, CBA
06.2020 - 11.2020
Certificate III In Business Services - Business
St George Technical College TAFE
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