Summary
Overview
Work History
Education
Skills
Timeline
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Andrew Tran

Epping

Summary

Motivated professional with a strong ability to look at problems through an
analytical lens. Pursuing a role as a financial analyst where I can apply and further improve my problem solving skills and knowledge of regulatory obligations within the financial sector.

Overview

5
5
years of professional experience

Work History

Associate, Business Insights and Growth

NAB
05.2022 - Current
  • Exceeded referral targets by holding insightful conversations with business customers for new account openings and loan applications contributing to business growth and revenue targets.
  • Acted as a Subject Matter Expert for the business to investigate complex
    disputes, deregistered companies, and KYC remediations on Help Hub for both new and tenured bankers.
  • Serviced customers to a high standard with a broad understanding and
    knowledge of BAJ productsj processesj and systemsj ensuring comprehensive
    customer support and satisfaction.

Optical Dispenser/Retail Keyholder

Oscar Wylee
08.2019 - 05.2022
  • Focused on achieving weekly store KPIs through the setup of attractive
    displays, the promotion of current offers, and the delivery of excellent
    customer service to boost overall customer satisfaction.
  • Efficiently managed health insurance claims for patients and processed
    payments for optical glasses orders.
  • Performed initial patient tests such as pressure evaluations and autorefraction evaluations, to support the optometrist in delivering comprehensive care.

Switchboard Operator

Austin Health
05.2021 - 01.2022
  • Responded to inquiries and provided helpful information to patients, visitors, and medical staff,ensuring a positive and informative communication experience.
  • Demonstrated exceptional adaptability in dynamic and fast-paced hospital environments, effectively managing multiple tasks concurrently.
  • Facilitated emergency calls and rapid response communication through the PA system, contributing to effective crisis management and patient care.

Education

Bachelor of Business (Economics And Finance) -

Royal Melbourne Institute of Technology
Melbourne
04.2001 -

Skills

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Timeline

Associate, Business Insights and Growth

NAB
05.2022 - Current

Switchboard Operator

Austin Health
05.2021 - 01.2022

Optical Dispenser/Retail Keyholder

Oscar Wylee
08.2019 - 05.2022

Bachelor of Business (Economics And Finance) -

Royal Melbourne Institute of Technology
04.2001 -

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Andrew Tran