Nathan Yi
Footscray
Summary
Dynamic Insights and Growth Associate with a proven track record at NAB, enhancing customer satisfaction and engagement through exceptional service and strategic mentorship. Skilled in customer service (soft skill) and computer skills (hard skill), adept at time management and attention to detail, significantly boosting referrals without specifying percentages.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Insights and Growth Associate
NAB
05.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Identified customer needs and wants to enhance customer experiences and boost referrals
- Trained and mentored junior staff on customer service strategies and techniques.
Education
Bachelor's - Business(Accounting)
RMIT University
Melbourne, VIC02.2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer Engagement
Certification
- Certified ASFL, NAB -
Languages
English
Native or Bilingual
Timeline
Insights and Growth Associate
NAB
05.2022 - Current
Bachelor's - Business(Accounting)
RMIT University
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