Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Blakeney

Palmerston,NT

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Compassionate and caring individual passionate about helping out in the community.

Overview

7
7
years of professional experience

Work History

Retail Sales Assistant

Liquorland Mitchell Centre
Darwin City, NT
06.2018 - Current
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Monitored entrances, exits and customer behaviours to minimise theft.

Retail Sales Assistant

BWS Coolalinga
Coolalinga, NT
05.2016 - 06.2018
  • Worked throughout all departments of Woolworths stores including, Service Supervisor, Deli. Nightfill and fresh produce.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Ensured efficient and timely replenishment of sales floor merchandise.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Kept work environments safe and efficient at all times.
  • Demonstrated ability to assess risk and respond to issues appropriately.
  • Provided instruction, coaching and motivation to all employees during the shift.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Counted cash in register drawer to balance register at beginning and end of shift.
  • Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.
  • Maintained optimal safety protections for customers and team members by addressing spills and biological concerns with speed and efficiency.

Retail Sales Assistant

The Reject Shop South Wagga
Glenfield Park, NSW
2015 - 2016
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.

Sales Assistant

Foodworks
Coolamon, NSW
2014 - 2016
  • Counted cash in register drawer to balance register at beginning and end of shift.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Wrapped and bagged items sold to customers to protect from damage and allow for easy carry-out.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Supported loss prevention targets with proactive actions such as scanning shopping carts and monitoring customer behaviors.
  • Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.

Waitress/Cook

Cafe Cec Me
Wagga Wagga, New South Wales
2013 - 2015
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Prepared for large parties and reservations, anticipating planning and staffing needs.
  • Upheld highest standard for cleanliness of glass and silverware.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.

Fast Food Team Member

McDonald's Lithgow
Lithgow, NSW
2011 - 2012
  • Operated as full-service food provider in fast food establishment by taking orders, preparing meals and collecting payments.
  • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
  • Promoted customer loyalty by efficiently handling food and service complaints.

Education

School Certificate - undefined

Gundagai High School
Gundagai, NSW
2008

Certificate 2 in Retail Services - undefined

Australian Retailers Association
East Melbourne, VIC
2013

Responsible Service of Alcohol - undefined

Centre For Training
Killara, NSW
2013

Certificate 2 in Business Administration - undefined

ASPIRE TRAINING ACADEMY
Adelaide, SA
2014

Skills

  • Strong work ethic
  • Communication skills
  • Active listening skills
  • Motivated team player
  • Skilled problem solver
  • Reliable
  • Relationship building
  • Attention to detail
  • Customer service
  • Product and service sales

Timeline

Retail Sales Assistant

Liquorland Mitchell Centre
06.2018 - Current

Retail Sales Assistant

BWS Coolalinga
05.2016 - 06.2018

Retail Sales Assistant

The Reject Shop South Wagga
2015 - 2016

Sales Assistant

Foodworks
2014 - 2016

Waitress/Cook

Cafe Cec Me
2013 - 2015

Fast Food Team Member

McDonald's Lithgow
2011 - 2012

School Certificate - undefined

Gundagai High School

Certificate 2 in Retail Services - undefined

Australian Retailers Association

Responsible Service of Alcohol - undefined

Centre For Training

Certificate 2 in Business Administration - undefined

ASPIRE TRAINING ACADEMY

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