Angela (Angie) Howarth
Summary
I am an enthusiastic business professional with 2 years of experience within the employment relations field and over 5 years of experience with administrative duties. Trained in both corporate and small not-for-profit settings, I am well-versed in the legal and legislative employment standards within Australia. I have strong, proven skills in fostering accurate employment policies and practices within the workplace. As well as administrative skills such as documentation, reporting and maintaining workplace organisation and cohesion. I am a dependable candidate; successful at managing and completing multiple duties with a positive attitude. I am willing to take on added responsibilities to meet team and organisational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Employment Relations Coordinator
EMPLOYSURE
11.2022 - 04.2024
- Promoted and fostered positive workplace relationships
- Provided expert advice and support to senior staff members for workplace relation matters and practices
- Provided counsel on concerns such as disciplinary and performance management issues
- Aided in the process of lawful, procedurally fair dismissals
- Directed and facilitated genuine redundancy processes
- Conducted reviews of company-issued employee handbooks, contracts, communications, and other agreements to ensure legislative accuracy and legal compliance
- Researched new developments in labor legislation to ensure compliance with changing requirement
- Conducted group coaching sessions for new hires
- Maintained detailed records of customer interactions, data, and account information in software systems such as Salesforce and Purecloud
- Utilised emotional intelligence skills in ensuring clientele well-being
Call Centre Operator
RSPCA
11.2019 - 05.2022
- Took reports of injured animals for the wildlife rescue department
- Took reports of animal cruelty cases for the inspectorate department
- Prioritised jobs and dispatched wildlife ambulances and rescue officers
- Processed adoption, animal surrender and volunteer applications
- Earned and maintained in-depth understanding of animal welfare requirements, RSPCA protocols and legislative procedures
- Educated customers by providing knowledgeable responses to diverse questions
- Processed debit and credit card and electronic check payments
- Received multiple positive reviews for dedication to excellent customer service
Independent Paraplanner Assistant
KRISTY MCFARLANE
01.2018 - 11.2018
- Drafted and proofread correspondence and reports for professionally issued communications
- Identified issues, analysed information and provided solutions to problems
- Utilised Microsoft Word, PowerPoint, Excel, and other software tools to create documents and other communications
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisors
- Answered, screened and forwarded any incoming phone calls, emails or couriers
- Scheduled appointments, meetings and updated calendars
Dental Assistant
COMPLETE SMILE DENTAL
10.2016 - 11.2016
- Assisted dentists, hygienists, and other personnel by handling appropriate tools and performing other chair-side duties
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, as well as setting up machinery such as X-Ray machines
- Created and monitored client contact lists
- Reviewed and edited various documents by marking errors and collaborating with personnel
Administrative Assistant
@REALTY REAL ESTATE AGENCY
11.2015 - 02.2016
- Assisted in creating the design elements of various advertisements and brochures
- Created and monitored client contact lists
- Reviewed and edited various documents by marking errors and collaborating with personnel
- Drafted and proofread correspondence and reports for professionally issued communications
- Identified issues, analyzed information, and provided solutions to problems
- Utilized Microsoft Word, PowerPoint, Excel, and other software tools to create documents and other communications
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisors
- Answered, screened, and forwarded any incoming phone calls, emails, or couriers
- Scheduled appointments, meetings, and updated calendars
Education
No Degree - Completion of The Advice Academy Program
Employsure - The Advice Academy
Brisbane, QLD01.2023
Graduate Certificate - Human Resource Management
Queensland University of Technology
Brisbane, QLD11.2021
Bachelor of Business - Public Relations
Queensland University of Technology
Brisbane, QLD11.2020
High School Diploma -
St Augustine's College
Brisbane, QLD11.2015
Skills
- Effective communication
- Project management
- Attention to detail
- Emotional intelligence
- Interpersonal skills
- Critical thinking
- Stakeholder Management
- Time management
- Computer literacy
- Performance improvement strategies
- Multitasking
Volunteer Experience
12/2018, 11/2019, Call Centre Operator Volunteer, RSPCA, Brisbane, Queensland
Certification
BBus (PR)., CertBus (HRM)
Timeline
Employment Relations Coordinator
EMPLOYSURE
11.2022 - 04.2024
Call Centre Operator
RSPCA
11.2019 - 05.2022
Independent Paraplanner Assistant
KRISTY MCFARLANE
01.2018 - 11.2018
Dental Assistant
COMPLETE SMILE DENTAL
10.2016 - 11.2016
Administrative Assistant
@REALTY REAL ESTATE AGENCY
11.2015 - 02.2016
No Degree - Completion of The Advice Academy Program
Employsure - The Advice Academy
Graduate Certificate - Human Resource Management
Queensland University of Technology
Bachelor of Business - Public Relations
Queensland University of Technology
High School Diploma -
St Augustine's College
BBus (PR)., CertBus (HRM)
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