Chelsey Lemusu
Brisbane,QLD
Summary
Proven track record in enhancing customer satisfaction and team performance, notably at Rockwear Australia. Skilled in POS System Operation and excelling in team collaboration, I have effectively managed inventory, streamlined order processing, and fostered a positive work environment, contributing to significant sales targets achievements and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Assistant
Rockwear Australia
Brisbane, QLD
06.2020 - 12.2020
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Maintained a visually appealing store environment with regular merchandise restocking and displays updates.
- Collaborated with the team to achieve daily sales targets.
- Managed cash registers, processed transactions accurately, and balanced end-of-day cash reports for financial accuracy.
- Provided exceptional customer service by addressing enquiries and resolving issues.
Shift Manager
KFC
Brisbane, QLD
03.2018 - 04.2020
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste.
Education
High School Diploma -
Calamvale Community College
Brisbane, QLD12-2018
Skills
- Order Processing
- Customer Service
- POS System Operation
- Upselling Strategies
- Stocking and Receiving
- Complaint Management
- Cleanliness and Sanitation
- Team collaboration
- Attention to detail
- Equipment maintenance
- Task prioritization
- Display Setup
Certification
- Certificate III in Early Childhood and Education
- Certicate III in Business Administration
- Certificate IV in Business Management
- Diploma in Business Management
Timeline
Retail Assistant
Rockwear Australia
06.2020 - 12.2020
Shift Manager
KFC
03.2018 - 04.2020
High School Diploma -
Calamvale Community College