Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Generic

Quynh Xuan Vu

Melbourne,Victoria

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Retail Assistant

ZARA
08.2022 - Current

Key responsibility:

  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Worked with loss prevention in monitoring shopper behaviour.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.


Key achievement:

  • Organised stock and build up in big teamwork, helping finalise stock.

Hairstylist

Maxicare Salon
08.2018 - 06.2022

Key responsibility:

  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.


Key achievement:

  • Been worked in major company in 5 years with supported business grow strongly. Moreover, I learnt how to made roster, order and checked stock during worked in the salon, especially deal face to face to customer, build up relationship between customers, and staffs.

Hairstylist

Golden Image
02.2014 - 08.2016

Key responsibility:

  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.




Education

BBA - Business

Melbourne Polytechnic
Preston, VIC
12.2022

Diploma of Hospitality - Hospitality

Academia International
Melbourne
05.2016

Certificate 4 of Hairdressing Course - Hairdressing

Pivot Point Academy
Melbourne, VIC
04.2014

VCE - High School

St Albans Secondary College
ST ALBANS
12.2013

Skills

  • Product Merchandising
  • Sales Techniques
  • Inventory Tracking
  • Complaint Handling
  • Retail Transactions Processing
  • POS System Operation
  • Loss Prevention
  • Order Processing
  • Payment Processing
  • Customer Assistance
  • Inventory Management
  • Cash Handling
  • Store Organization
  • Speech Clarity
  • Sales and Promotions
  • POS Software
  • Order Management
  • Flexible Hours
  • Customer Service
  • Staff Support
  • Strong Communication and Interpersonal Skills
  • Organization

Languages

Vietnamese
Native or Bilingual
English
Full Professional

Reference

Aaron Nguyen- the Maxicare group's owner: 0420777791


Nhu Nguyen- ZARA Kid Department Manager: 0406076845


Hong Chiem- Golden Image' owner: 0401089048

Timeline

Retail Assistant

ZARA
08.2022 - Current

Hairstylist

Maxicare Salon
08.2018 - 06.2022

Hairstylist

Golden Image
02.2014 - 08.2016

BBA - Business

Melbourne Polytechnic

Diploma of Hospitality - Hospitality

Academia International

Certificate 4 of Hairdressing Course - Hairdressing

Pivot Point Academy

VCE - High School

St Albans Secondary College
Quynh Xuan Vu