Angela Walker

HLT5114 Diploma of Nursing

July 2021 - January 2024

TAFE Queensland Southbank Campus

60 Tribune St, South Brisbane QLD 4101

• Flexi learning - Online and Lab/Practice (TAFE Southbank Campus) based learning.
• Four (4) Vocational Placements in total of 400 hours of practice based learning including Aged Care, 2 Hospitals and 1 GP Medical Practice.
• Diploma completed 17th January 2024.
• Graduated 29th February 2024.

• Assisted EN or RN/Buddy with Stage 1,2,3 and 4 scope of practice duties for an Enrolled Nurse as per TAFE regulations. (If assigned to an EN buddy an RN would sign off where applicable as per TAFE regulations).
• Adhered to PPE and Hand hygiene requirements for infection control.
• Documented treatments delivered, medications and IVs administered assistance, discharge instructions, and follow-up care with RN buddy present.
• Evaluated patient histories, complaints, and current symptoms for clinical assessment.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Leveraged feedback and process improvement from RN/buddy and patients to improve my education and ability.
• Performed bladder scans for Trial of void on patients.
• Educated patient and family on Ted stockings removal and fitting.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
• Implemented critical thinking towards patient care and needs.
• Completed progress notes and handover at start and finish of staff shifts.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Established a strong rapport with Doctors, Nursing and Facilitator staff.

• Assisted EN or RN/Buddy with Stage 1,2 and 3 scope of practice duties for an Enrolled Nurse as per TAFE regulations. (If assigned to an EN buddy an RN would sign off where applicable as per TAFE regulations).
• Adhered to PPE and Hand hygiene requirements for infection control.
• Completed vital sign assessments.
• Assisted with IV infusions (Iron).
• Assisted with Immunisations (childhood and adult).
• Performed subcutaneous and Intramuscular injections.
• Completed Urinalysis.
• Completed removal of intravenous Cannulas.
• Assisted in Wound management.
• Performed Health assessment checks including weight, height and eye check (distance reading).
• Assisted in Health assessment with EEN or RN.
• Observed Implanon removal and insertion with Doctor.
• Observed skin cancer removal on patients scalp by Skin Doctor.
• Observed Ear syringe drainage.
• Completed ECG's
• Established a positive, confident, trusting rapport with patients always gaining consent when I observed, assisted or completed a skill.
• Maintained confidentiality and adhered to policies and procedures of Medical practice.
• Established a strong rapport with Doctors, Nursing staff and Reception staff.

• Assisted EN or RN/Buddy with Stage 1 and 2 scope of practice duties for an Endorsed Enrolled Nurse as per TAFE regulations. (If assigned to an EN buddy an RN would sign off where applicable as per TAFE regulations).
• Adhered to PPE and Hand hygiene requirements for infection control.
• Provided high level care for patients and their needs.
• Communicated with Allied health on patient status for mutual understanding of patients needs.
• Implemented critical thinking towards patient care and needs.
• Completed progress notes and handover at start and finish of staff shifts.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Assisted RN with care plans tailored to patients varied medical conditions.
• Collaborated with EN/RN/Buddy on feedback for improving my nursing education and ability.
• Completed Vital assessments, Urinalysis, medications (with RN present), toileting, showering, making beds.
• Built strong, confidential and trusting rapport with patients and staff.
• Maintained patient and hospital confidentiality.
• Adhered to Hospital procedures and policies.
• Maintained patient consent.

• Assisted AIN (Assistant in Nursing)/Buddy with Stage 1 scope of practice duties for an Enrolled Nurse as per TAFE regulations.
• Adhered to PPE and Hand hygiene requirements for infection control.
• Advocated for patients by communicating care requirements and needs to RN/Buddy.
• Delivered high level of quality care to residents within the Aged care facility.
• Built strong positive rapport with residents and staff within the Aged care facility.
• Participated in leisure activities with the residents when possible.

Fraud Analyst: 10 years

• Investigate, analyse, report and monitor Fraudulent activity for Virgin Australia Airlines and interline Airlines.
• Communicate, liaise and collaborate with internal and external groups working together for fraud prevention.
• Work relationships with Airport staff, AFP (Australian Federal Police) National Police, banks, Travel Agents, Airlines, customers on fraudulent activity.

Staff Travel Coordinator: 1 1/2 years

• Coordination of Domestic and International inbound calls, Interline requests on partner airlines, lounge memberships for Virgin Australia staff.
• Coordination of Virgin Australia staff Duty domestic and International bookings, flights, accommodation, car hire.

GCC (Guest Contact Centre) Agent: 8 1/2 years

Various Roles within the Call Centre -

• Administrative role assisting with Customer service online email enquires , outstanding payments, insurance documents through the Virgin Australia Group website. .
• Coordination and management of flight disruptions on Virgin Australia flights communicating with customers.
• Communication with Internal departments about flight disruptions.
• High Customer service attending to inbound phone enquiries for domestic and International bookings ensuring customer relationships are continued.