Angelica Jane Dela Cruz
Summary
Talented Partner with 12 years of industry experience. Highly skilled at handling all types of issues successfully.
Known for effective problem-solving and goal-oriented planning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Growth Mindset Partner
Hungry Jack's Wyndham Vale
2022.07 - Current
- Demonstrate active safety leadership, ensuring the safety and wellness of all employees, guests, visitors and contractors.
- Lead the Restaurant Team to deliver exceptional guest service on every occasion, demonstrating a ‘Guest obsession'.
- Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
- Develop and maintain a succession plan that engages
and retains your internal talent pipeline. - Accurately project sales, to ensure rostering and ordering support guest obsession.
- Use appropriate change management methodologies to gain buy-in, achieve sustainable change and improved business performance.
- Leading Assistant Managers to deliver business results in their allocated Portfolios, via ongoing coaching and follow-up.
- Working closely with the District Manager to achieve all components of budgets.
Restaurant Manager
Hungry Jack's Wyndham Vale
2021.06 - 2022.05
- Demonstrate active safety leadership, ensuring the safety and wellness of all employees, guests, visitors and contractors.
- Lead the Restaurant Team to deliver exceptional guest service on every occasion, demonstrating a ‘Guest obsession'.
- Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
- Develop and maintain a succession plan that engages and retains your internal talent pipeline.
- Accurately project sales, to ensure rostering and ordering support guest obsession.
- Use appropriate change management methodologies to gain buy-in, achieve sustainable change and improved business performance.
- Leading Assistant Managers to deliver business results in their allocated Portfolios, via ongoing coaching and follow-up.
Restaurant Manager
Hungry Jack's Little River West
2019.03 - 2020.04
- Demonstrate active safety leadership, ensuring the safety and wellness of all employees, guests, visitors and contractors.
- Lead the Restaurant Team to deliver exceptional guest service on every occasion, demonstrating a ‘Guest obsession'.
- Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
- Develop and maintain a succession plan that engages and retains your internal talent pipeline.
- Accurately project sales, to ensure rostering and ordering support guest obsession.
- Use appropriate change management methodologies to gain buy-in, achieve sustainable change and improved business performance.
- Leading Assistant Managers to deliver business results in their allocated Portfolios, via ongoing coaching and follow-up.
Restaurant Manager
Hungry Jack's Altona Meadows
2017.01 - 2019.03
- Demonstrate active safety leadership, ensuring the safety and wellness of all employees, guests, visitors and contractors.
- Lead the Restaurant Team to deliver exceptional guest service on every occasion, demonstrating a ‘Guest obsession'.
- Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
- Develop and maintain a succession plan that engages and retains your internal talent pipeline.
- Accurately project sales, to ensure rostering and ordering support guest obsession.
- Use appropriate change management methodologies to gain buy-in, achieve sustainable change and improved business performance.
- Leading Assistant Managers to deliver business results in their allocated Portfolios, via ongoing coaching and follow-up.
Fully Qualified Assistant Manager
Hungry Jack's Truganina
2016.04 - 2017.01
- Responsible for the safe, effective, and efficient operation of the restaurant whilst performing their duties.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Hungry Jack's Altona Meadows
2016.01 - 2016.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Assistant Manager
Hungry Jack's Little River West
2015.09 - 2016.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Crew Member
Hungry Jack's Little River West
2014.12 - 2015.09
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Crew Member
Hungry Jack's Geelong
2012.01 - 2014.11
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Bachelor of Science - Business Administration And Management
Malayan Colleges Laguna
Laguna04.2010
Skills
- Talent Recruitment
- Strategic Planning
- Leadership abilities
- Staff Supervision
- Mentoring and Coaching
- Organization and Administration
- Conflict resolution
- Customer Relationship Building
- Operations Management
- Company Processes and Procedures
Accomplishments
- Won as ‘Restaurant Manager' of the Year on March, 2020 for the VIC/TAS state
- First Restaurant Manager in the state to be certified as a “Restaurant Trainer”
Certification
- Foundations Management Program Certified for Hungry Jack's
- National Food Safety Supervisor - SITXFSA005 Use hygienic practices for food safety SITXFSA006 Participate in safe food handling practices
- First Aid (Approved Courses - HLTAID009, HLTAID011)
- Fire Training (PUAWER008B Confine Small Workplace Emergencies)
Languages
English
Full Professional
Filipino (Tagalog)
Native or Bilingual
Affiliations
- Organising Enthusiast - Loves organising things at home.
- Foodie - Love exploring top rated cafes, restaurants and eateries.
References
References available upon request.
Timeline
Growth Mindset Partner
Hungry Jack's Wyndham Vale
2022.07 - Current
Restaurant Manager
Hungry Jack's Wyndham Vale
2021.06 - 2022.05
Restaurant Manager
Hungry Jack's Little River West
2019.03 - 2020.04
Restaurant Manager
Hungry Jack's Altona Meadows
2017.01 - 2019.03
Fully Qualified Assistant Manager
Hungry Jack's Truganina
2016.04 - 2017.01
Assistant Manager
Hungry Jack's Altona Meadows
2016.01 - 2016.04
Assistant Manager
Hungry Jack's Little River West
2015.09 - 2016.01
Crew Member
Hungry Jack's Little River West
2014.12 - 2015.09
Crew Member
Hungry Jack's Geelong
2012.01 - 2014.11
Bachelor of Science - Business Administration And Management
Malayan Colleges Laguna
- Foundations Management Program Certified for Hungry Jack's
- National Food Safety Supervisor - SITXFSA005 Use hygienic practices for food safety SITXFSA006 Participate in safe food handling practices
- First Aid (Approved Courses - HLTAID009, HLTAID011)
- Fire Training (PUAWER008B Confine Small Workplace Emergencies)
Similar Profiles
Madison DareMadison Dare
Assistant Manager at Hungry jacks wyndham valeAssistant Manager at Hungry jacks wyndham vale
Jennifer FraserJennifer Fraser
PLC Leader and Classroom Teacher at Wyndham Vale Primary SchoolPLC Leader and Classroom Teacher at Wyndham Vale Primary School
Dhruv BhattDhruv Bhatt
Crew Coach at Hungry Jack'sCrew Coach at Hungry Jack's