Angelica Jane Dela Cruz
Summary
Talented Partner with 12 years of industry experience. Highly skilled at handling all types of issues successfully.
Known for effective problem-solving and goal-oriented planning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Growth Mindset Partner
Hungry Jack's Wyndham Vale
07.2022 - Current
- Demonstrate active safety leadership, ensuring the safety and wellness of all employees, guests, visitors and contractors.
- Lead the Restaurant Team to deliver exceptional guest service on every occasion, demonstrating a ‘Guest obsession'.
- Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
- Develop and maintain a succession plan that engages
and retains your internal talent pipeline. - Accurately project sales, to ensure rostering and ordering support guest obsession.
- Use appropriate change management methodologies to gain buy-in, achieve sustainable change and improved business performance.
- Leading Assistant Managers to deliver business results in their allocated Portfolios, via ongoing coaching and follow-up.
- Working closely with the District Manager to achieve all components of budgets.
Restaurant Manager
Hungry Jack's Wyndham Vale
06.2021 - 05.2022
- Demonstrate active safety leadership, ensuring the safety and wellness of all employees, guests, visitors and contractors.
- Lead the Restaurant Team to deliver exceptional guest service on every occasion, demonstrating a ‘Guest obsession'.
- Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
- Develop and maintain a succession plan that engages and retains your internal talent pipeline.
- Accurately project sales, to ensure rostering and ordering support guest obsession.
- Use appropriate change management methodologies to gain buy-in, achieve sustainable change and improved business performance.
- Leading Assistant Managers to deliver business results in their allocated Portfolios, via ongoing coaching and follow-up.
Restaurant Manager
Hungry Jack's Little River West
03.2019 - 04.2020
- Demonstrate active safety leadership, ensuring the safety and wellness of all employees, guests, visitors and contractors.
- Lead the Restaurant Team to deliver exceptional guest service on every occasion, demonstrating a ‘Guest obsession'.
- Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
- Develop and maintain a succession plan that engages and retains your internal talent pipeline.
- Accurately project sales, to ensure rostering and ordering support guest obsession.
- Use appropriate change management methodologies to gain buy-in, achieve sustainable change and improved business performance.
- Leading Assistant Managers to deliver business results in their allocated Portfolios, via ongoing coaching and follow-up.
Restaurant Manager
Hungry Jack's Altona Meadows
01.2017 - 03.2019
- Demonstrate active safety leadership, ensuring the safety and wellness of all employees, guests, visitors and contractors.
- Lead the Restaurant Team to deliver exceptional guest service on every occasion, demonstrating a ‘Guest obsession'.
- Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
- Develop and maintain a succession plan that engages and retains your internal talent pipeline.
- Accurately project sales, to ensure rostering and ordering support guest obsession.
- Use appropriate change management methodologies to gain buy-in, achieve sustainable change and improved business performance.
- Leading Assistant Managers to deliver business results in their allocated Portfolios, via ongoing coaching and follow-up.
Fully Qualified Assistant Manager
Hungry Jack's Truganina
04.2016 - 01.2017
- Responsible for the safe, effective, and efficient operation of the restaurant whilst performing their duties.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Hungry Jack's Altona Meadows
01.2016 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Assistant Manager
Hungry Jack's Little River West
09.2015 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Crew Member
Hungry Jack's Little River West
12.2014 - 09.2015
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Crew Member
Hungry Jack's Geelong
01.2012 - 11.2014
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Bachelor of Science - Business Administration And Management
Malayan Colleges Laguna
Laguna04.2010
Skills
- Talent Recruitment
- Strategic Planning
- Leadership abilities
- Staff Supervision
- Mentoring and Coaching
- Organization and Administration
- Conflict resolution
- Customer Relationship Building
- Operations Management
- Company Processes and Procedures
Accomplishments
- Won as ‘Restaurant Manager' of the Year on March, 2020 for the VIC/TAS state
- First Restaurant Manager in the state to be certified as a “Restaurant Trainer”
Certification
- Foundations Management Program Certified for Hungry Jack's
- National Food Safety Supervisor - SITXFSA005 Use hygienic practices for food safety SITXFSA006 Participate in safe food handling practices
- First Aid (Approved Courses - HLTAID009, HLTAID011)
- Fire Training (PUAWER008B Confine Small Workplace Emergencies)
Languages
English
Full Professional
Filipino (Tagalog)
Native or Bilingual
Affiliations
- Organising Enthusiast - Loves organising things at home.
- Foodie - Love exploring top rated cafes, restaurants and eateries.
References
References available upon request.
Timeline
Growth Mindset Partner
Hungry Jack's Wyndham Vale
07.2022 - Current
Restaurant Manager
Hungry Jack's Wyndham Vale
06.2021 - 05.2022
Restaurant Manager
Hungry Jack's Little River West
03.2019 - 04.2020
Restaurant Manager
Hungry Jack's Altona Meadows
01.2017 - 03.2019
Fully Qualified Assistant Manager
Hungry Jack's Truganina
04.2016 - 01.2017
Assistant Manager
Hungry Jack's Altona Meadows
01.2016 - 04.2016
Assistant Manager
Hungry Jack's Little River West
09.2015 - 01.2016
Crew Member
Hungry Jack's Little River West
12.2014 - 09.2015
Crew Member
Hungry Jack's Geelong
01.2012 - 11.2014
Bachelor of Science - Business Administration And Management
Malayan Colleges Laguna
- Foundations Management Program Certified for Hungry Jack's
- National Food Safety Supervisor - SITXFSA005 Use hygienic practices for food safety SITXFSA006 Participate in safe food handling practices
- First Aid (Approved Courses - HLTAID009, HLTAID011)
- Fire Training (PUAWER008B Confine Small Workplace Emergencies)
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