Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Angelina Ostmittel

Carey Bay,New South Wales

Summary

I have been recognised for creating positive, supportive and collaborative learning environments, facilitating the development of autonomous thinkers and decision-makers through a tailored coaching approach.

I am a highly-motivated individual with the desire to take on new challenges. I demonstrate a strong work ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Injury Management Specialist

EML
Newcastle, NSW
10.2021 - Current
  • Provide Case Management Specialists and their support diamond with specialist injury management coaching and education to optimise claim outcomes, performance and sustainability of injury management practices. This includes but is not limited to a.) Return to work strategy, b.) Medical management strategy, c.) Complex medical requests to support soundly based decision making d.) Injury Management related legislative requirements and Standards of Practice.
  • Assist with the implementation of projects and initiatives based upon insights and performance to support improved portfolio performance. Measure, monitor and report on key initiatives and projects.
  • Build and maintain robust and productive internal and external relationships to facilitate the delivery of objectives including a.) Managing key stakeholder expectation by providing injury management support within agreed timeframes, b.) Assess worker’s injuries and develop injury management strategies tailored to specific customer needs through coaching, c.) Improve overall quality of decisions relating to treatment services and d.) communication through effective learning interventions, as well as to minimise disputes.
  • Work with Injury Management Specialists and Technical Specialists as well as providers, icare and industry experts to improve services for rehabilitation and medical management.
  • Work with the Learning & Development team as a subject matter expert to provide content for learning modules, review content in development and update information as required.
  • Ensure that team claims management activity is in accordance with all applicable legislative, guidelines and compliance requirements and all EMLs policies and procedures.

Mental Health Specialist

EML
Newcastle, NSW
09.2022 - 07.2023
  • Assisting Claims Teams to implement strategic mental health case management on target claims cohorts through identification of interventions and initiatives to promote early return to work.
  • Provide coaching to case managers, specialists and leaders on the dual management of liability and return to work within the environment of strategic claims reviews, and one to one advice.
  • Reporting to Managers on claims teams, and individual capability progress and return to work outcomes.
  • Coach case managers to have quality conversations (proactive and transparent communication) with claims stakeholders.
  • Effective and proactive risk management and mitigation of the impacts of mental health claims on workers, employers, stakeholders and case managers.

Aged Care and Disability Support Worker

Beecoswecare
Sydney, NSW
03.2017 - 12.2021
Beecoswecares needs and safety to facilitate service guides for NDIS.

Case Management Specialist

EML
Sydney, NSW
03.2020 - 10.2021
  • Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological injuries.
  • Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible.
  • Ensure active and timely strategies are implemented to improve recovery and return to work outcomes.
  • Work with the Injury Management Specialists and the Technical Specialist to develop and implement a plan to assist the injured workers’ claims (e.g., investigations, liability decisions) and return to work journey.

Education

Bachelor of Science - Psychology

Macquarie University
Sydney, NSW
11.2019

Skills

  • Coaching & Mentoring
  • Problem Solving Skills
  • Analytical & Critical Thinking
  • Interpersonal Skills & Emotional Intelligence
  • Teamwork and Collaboration
  • Research & Data Analysis
  • Idea Development and Brainstorming
  • Experience in Leadership

Languages

English
Professional
German
Native/ Bilingual
Russian
Limited

Certification

  • Certificate for Child Protection 2018 – provided by Bee Cos We Care
  • Quality, Safety and You - NDIS Worker Orientation Module – completed June, 2019
  • NSW Drivers License
  • National Police Certificate - completed in May, 2020

Timeline

Mental Health Specialist

EML
09.2022 - 07.2023

Injury Management Specialist

EML
10.2021 - Current

Case Management Specialist

EML
03.2020 - 10.2021

Aged Care and Disability Support Worker

Beecoswecare
03.2017 - 12.2021

Bachelor of Science - Psychology

Macquarie University

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Angelina Ostmittel