Angelique Umuhoza
Perth
Summary
Dynamic Support Worker with a proven track record at Cam Can Incorporated, enhancing clients' mental well-being through personalized care and emotional support. Skilled in daily living assistance and relationship building, I effectively advocated for clients' needs, ensuring access to essential services while fostering community integration and independence.
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Support Worker
Cam Can Incorporated
01.2025 - Current
- Provided emotional support and companionship, contributing to improved mental well-being of clients.
- Trained new support staff on best practices in client care and operational procedures.
- Advocated for clients' needs within the healthcare system, ensuring access to necessary services.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Kept clients engaged in social networks and communities for personal health and growth.
Support Worker
Marson Health Care Services
08.2023 - Current
- Assisted clients with daily living activities, fostering independence and enhancing quality of life.
- Collaborated with healthcare teams to develop personalized care plans for diverse client needs.
- Monitored and documented client progress, ensuring accurate records for ongoing assessments.
- Implemented safety protocols to maintain a secure environment for clients and staff.
Data Entry Clerk
Iengineering Uganda Limited
09.2018 - 06.2023
- Entered and verified data into databases with high accuracy, ensuring timely updates.
- Utilized spreadsheet software to organize and manage large volumes of information efficiently.
- Assisted in training new staff on data entry processes and company protocols.
- Conducted regular audits of data entries to maintain integrity and consistency across systems.
- Maintained confidentiality of sensitive information while processing records accurately.
- Scanned documents and saved in database to keep records of essential organizational information.
Waitress
Golf Lane Hotel
02.2016 - 07.2017
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Trained and mentored new staff on service standards and menu knowledge.
- Collaborated with kitchen staff to ensure timely delivery of orders and accuracy of meals.
- Handled cash register operations, processing payments accurately and efficiently.
Waitress
Garden Courts Hotel
12.2015 - 02.2016
- Implemented suggestions for improving service speed, resulting in enhanced workflow efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Processed orders and sent to kitchen employees for preparation.
Education
Bachelor of Arts - Mass Communication
Kamapala University
Masaka , Uganda08-2020
High School Diploma -
Groupe Scolaire Shyogwe
Muhanga , Rwanda12-2015
High School Diploma -
TTC Save
Save , Rwanda11-2012
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Daily living assistance
- Confidentiality and privacy
- Cleaning and sanitizing
- Relationship building
- Transportation assistance
- Clean driving record
- Mobility support
- Community integration
- Verbal and written communication
- Medication administration
- Activity planning
Languages
English
Full Professional
French
Professional Working
Swahili
Full Professional
Luganda
Native or Bilingual
Kinyarwanda
Native or Bilingual
Timeline
Support Worker
Cam Can Incorporated
01.2025 - Current
Support Worker
Marson Health Care Services
08.2023 - Current
Data Entry Clerk
Iengineering Uganda Limited
09.2018 - 06.2023
Waitress
Golf Lane Hotel
02.2016 - 07.2017
Waitress
Garden Courts Hotel
12.2015 - 02.2016
Bachelor of Arts - Mass Communication
Kamapala University
High School Diploma -
Groupe Scolaire Shyogwe
High School Diploma -
TTC Save