Anika Vlahakis
Sydney,NSW
Summary
I am highly driven with a track record of excelling in guest services and adaptability under pressure. I have demonstrated the ability to enhance customer satisfaction and loyalty through effective communication and teamwork. I am skilled in cross-training and problem-solving, ensuring high standards of service even in the most challenging situations.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Gowings Bar and Grill
05.2024 - Current
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Cafe Worker
Mummas Country Kitchen
10.2021 - 04.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Maintained clean and attractive product displays to entice customer purchases.
Host
Robertson Truffles
02.2021 - 12.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
Bachelor of Design/Media -
University of New South Wales
Sydney, NSW04.2027
Skills
- Guest Services
- Reliability and punctuality
- Adaptability under pressure
- Phone orders
- Cross-Training Capabilities
- Upselling strategies
- Teamwork and Collaboration
- Customer Service
Timeline
Food and Beverage Attendant
Gowings Bar and Grill
05.2024 - Current
Cafe Worker
Mummas Country Kitchen
10.2021 - 04.2024
Host
Robertson Truffles
02.2021 - 12.2021
Bachelor of Design/Media -
University of New South Wales
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