Summary
Overview
Work History
Education
Skills
Timeline
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ANISAH SHAHID

Gregory Hills

Summary

Dynamic and results-driven professional with extensive experience as a Franchise Owner at 7ELEVEN, excelling in team development and operational efficiency. Proven track record in enhancing customer satisfaction through effective staff training and cost control measures, while ensuring compliance with health and safety regulations. Committed to continuous improvement and fostering community relationships.

Experienced with overseeing daily cafe operations and ensuring exceptional customer service. Utilizes team leadership skills to foster collaborative and efficient work environment. Track record of implementing effective service strategies and maintaining high standards of quality.

Experienced hospitality professional with proven track record of managing cafe operations and ensuring high-quality customer experiences. Valued for ability to lead teams effectively and adapt to changing needs with ease. Known for excellent communication skills and proactive approach to problem-solving.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

13
13
years of professional experience

Work History

Cafe Supervisor

MEET AND EAT
12.2023 - 01.2024
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Increased employee productivity through effective scheduling, task delegation, and performance monitoring.

Franchise Owner

7ELEVEN
01.2011 - 12.2022
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.

Education

GED -

ASHTON SIXTH FORM COLLEGE
ASHTON UNDER LYNE, UNITED KINGDOM
09-2005

High School Diploma -

FAIRFIELD HIGH FOR GIRLS
MANCHESTER UNITED KINGDOM
05-2002

Skills

  • Team development
  • Health and safety regulations
  • Food safety compliance
  • Meeting scheduling
  • Employee retention
  • Social media marketing
  • Operational efficiency
  • Customer experience management
  • Menu updating
  • Staff management
  • Cost controls
  • Employee scheduling
  • Continuous improvement
  • Operations management
  • Verbal and written communication
  • Strategic planning
  • Client service
  • Service quality assurance

Timeline

Cafe Supervisor

MEET AND EAT
12.2023 - 01.2024

Franchise Owner

7ELEVEN
01.2011 - 12.2022

GED -

ASHTON SIXTH FORM COLLEGE

High School Diploma -

FAIRFIELD HIGH FOR GIRLS
ANISAH SHAHID