Anita Jackson
officer,VIC
Summary
I am a truly well rounded unique woman who has a broad range of skills as a customer service professional with expertise and deep passion for helping customers.
My ability to read people both over the phone and face to face as well as being able to communicate with people from all different backgrounds has served me well.
I am successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions.
I am looking for a role that will allow me to utilize my many skills and allow me to integrate my work with my home life.
Overview
9
9
years of professional experience
Work History
Customer Care Consultant
Compare Club
Officer, VIC
08.2022 - Current
- Answered customer inquiries related to product features and services via email, telephone and online chat.
- Resolved customer complaints regarding products or services in a timely manner.
- Assisted customers with navigating the company website for locating products and services.
- Developed customer-specific solutions to address their individual needs and concerns.
- Advised clients on health insurance options, including coverage and cost comparisons.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Developed and maintained relationships with clients to ensure satisfaction with services provided.
- Evaluated existing policies to determine changes or modifications needed.
Sales Consultant
I Select
Officer, VIC
10.2020 - 07.2022
- Advised clients on health insurance options, including coverage and cost comparisons.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Developed and maintained relationships with clients to ensure satisfaction with services provided.
- Evaluated existing policies to determine changes or modifications needed.
- Explained complex healthcare concepts to customers in an easy-to-understand way.
- Identified customer needs, analyzed data, and recommended appropriate products and services.
- Investigated customer complaints and resolved issues promptly.
- Maintained detailed records of all client interactions and updated customer information as necessary.
- Responded timely to inquiries from customers via phone, email, or chat support systems.
- Reviewed applications for accuracy before submitting them for processing.
Solar Sales Consultant
Eko Energy
Mulgrave, VIC
06.2018 - 09.2020
- Developed and presented solar energy solutions to potential customers.
- Conducted site surveys to determine the best locations for solar panels.
- Provided technical advice and support on installation, maintenance and repair of solar systems.
- Researched local incentives and regulations related to solar installations.
- Generated sales leads through cold calling, networking events, conferences.
- Maintained relationships with existing clients by providing regular updates on product developments.
- Attended trade shows to promote company's services and products.
- Prepared detailed proposals outlining costs associated with proposed projects.
- Managed customer inquiries regarding pricing, delivery dates and product specifications.
- Utilized CRM software to track customer interactions from initial contact through completion of sale.
Sales Consultant
Twinglaze
Tullamarine, VIC
06.2015 - 04.2018
- Generated double glazing leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Created presentations and proposals for prospective clients.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Attended meetings with current and prospective customers to discuss their business needs.
- Negotiated contracts with customers to secure sales deals.
- Maintained accurate records of all sales activities in the company's CRM system.
- Resolved customer complaints promptly and effectively.
- Participated in trade shows and other events to promote our products and services.
Education
High School Diploma -
Brandon Park Technical College
Mulgrave, VIC12-1989
Skills
- Call center experience
- Complaint Handling
- Payment Processing
- Dispute Resolution
- CRM Software
- Microsoft Office
- Sales expertise
- First Call resolution
- Email correspondence
- Customer Service
- Product Education
- Documentation And Reporting
- Customer Relations
- Inbound Customer Service
Languages
Dutch
Native/ Bilingual
Timeline
Customer Care Consultant
Compare Club
08.2022 - Current
Sales Consultant
I Select
10.2020 - 07.2022
Solar Sales Consultant
Eko Energy
06.2018 - 09.2020
Sales Consultant
Twinglaze
06.2015 - 04.2018
High School Diploma -
Brandon Park Technical College
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