Ann-Margaret Sacay
Parrramatta,NSW
Summary
Dedicated and customer focused Procurement professional with 8 yrs. experience in the government sector and over 10 yrs. experience in the private sector with a proven background in procurement, contract management, customer service, training and administration support. Excellent negotiation skills with proficiency in Procurement central and Microsoft applications. I'm dependable, and can manage multiple priorities with a positive attitude and willing to take in added responsibilities to meet team goals. I don't fear change and I adapt well with people.
Overview
13
13
years of professional experience
Work History
Procurement Officer
Department Of Communities And Justice
11.2021 - Current
- Responsible for providing authoritative expert advice to key stakeholders on all aspects of the procurement function to encourage innovative practices, achieve delivery of business outcomes and support policy directions ensuring highest levels of probity is maintained.
- Guide, encourage and support stakeholders with the use of Departmental procurement system (Procurement Central) throughout the tendering, awarding and contract management stages.
- Establish and maintain value-based stakeholder and strategic supplier relationships to ensure that procurements strategies meet business needs, enhance stakeholder engagement, and motivate providers to optimise service outcomes.
- Facilitate and lead negotiations on complex supply arrangements and contract issues. Review and provide procurement input in finalisation of Briefing Notes, approach-to-market strategies and documentation that are fit-for-purpose for best value procurement and contractual risks.
- Managed procurement projects from initiation to completion, ensuring timely delivery of goods and services.
Adhoc Duty Coordinator (Housing Contact Centre)
Department Of Communities And Justice
05.2020 - 11.2021
- Supervise the night shift team at Housing Contact Centre (HCC)
- First point of contact for any escalation matters by night shift team or management.
- Provide support to team members to initiate operational improvements and resolve problems.
- Responsible for monitoring queues, skills, databases and staff absences.
- Monitor and manage department emails inbox.
Client Service Officer (Housing Contact Centre)
Department Of Communities And Justice
10.2016 - 11.2021
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
- Temporary accommodation assessment and processing (Link2Home).
- Processed bond loans, housing applications and extension of housing tenancy lease.
Housing Assistant
Department Of Communities And Justice
03.2016 - 10.2016
- Assists Tenancy Management
- Assist in property inspections (field)
- Processed property allocation and sign-up.
- Processed rental subsidies and assists tenancy enquiries.
- Managed rental arrears and payments.
- Assists in tribunal enquiries and proceedings.
- Front counter duties.
Order Manager
DeLonghi Pty Ltd
02.2011 - 12.2015
- Cultivated positive relationships with key clients, fostering trust and loyalty through consistent delivery of exceptional service.
- Enhanced order processing efficiency by streamlining workflows and implementing process improvements.
- Managed high-volume orders, maintaining accuracy, timeliness, and quality in a fast-paced environment.
- Expedited order fulfillment with timely coordination between sales, production, and logistics teams.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Manage stakeholder accounts and portfolio.
Education
Graduate Diploma in Public Health -
Charles Darwin University
Darwin, NT10.2005
Bachelors in Pharmacy -
University of San Carlos
Philippines10.2001
Skills
- Knowledgeable and experienced in strategic sourcing, supplier relationship management, and contract management
- Proficiency in Procurement Central
- Proficiency in Microsoft applications
- Excellent research, analytical and presentation skills
- Strong influencing and negotiation skills
- Knowledgeable in procurement policies and legislations
- Extremely productive and initiative
- Adeptness to work without supervision
- Flexible and adaptable to changes
- Excellent customer service skills
Achievements
- Successfully lead projects with Corrective Services, Sheriffs NSW and FACS with recommendations from the Sheriff of NSW and stakeholders.
- Successfully lead negotiations with Sheriffs for the Private Security Services resulting in savings for the department.
- Successfully lead negotiations with Sheriffs for the Provision of Jury meals in Sydney CBD and Parramatta resulting in long term savings for the department.
- Has completed the most post tender debriefings in our team resulting in improved processes for our team.
- Initialised information based internal templates for our team for better communication with our stakeholders.
Timeline
Procurement Officer
Department Of Communities And Justice
11.2021 - Current
Adhoc Duty Coordinator (Housing Contact Centre)
Department Of Communities And Justice
05.2020 - 11.2021
Client Service Officer (Housing Contact Centre)
Department Of Communities And Justice
10.2016 - 11.2021
Housing Assistant
Department Of Communities And Justice
03.2016 - 10.2016
Order Manager
DeLonghi Pty Ltd
02.2011 - 12.2015
Graduate Diploma in Public Health -
Charles Darwin University
Bachelors in Pharmacy -
University of San Carlos
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