Ann Mariya Gigi
Nightcliff,Australia
Summary
Social work student with practical experience in mental health and forensic disability sectors. Skilled in communication, case management, and critical reflection, with a focus on ethical principles and cultural responsiveness. Experience includes placements with Top End Mental Health and the Forensic Disability Unit, enhancing ability to address complex client needs. Dedicated to ongoing professional development and leadership in trauma-informed practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Casual Sales Assistant
Yes Optus
Darwin, Australia
07.2024 - Current
- Facilitated effective communication with diverse customer demographics, enhancing understanding across cultural backgrounds.
- Managed challenging customer interactions with professionalism, resolving complaints and billing issues calmly.
- Collaborated with team members to address complex issues, promoting efficient service delivery.
Administration Officer
Top End Mental Health Alcohol & Other Drugs
Darwin, Australia
11.2024 - 02.2025
- Collaborated with multidisciplinary team to enhance service delivery effectiveness.
- Scheduled appointments for clients with complex needs, including mental health and forensic backgrounds.
- Cultivated strong communication skills through professional interactions with clients and support workers.
- Acquired practical experience utilizing CCIS and RiskMan for clinical note management and incident reporting.
- Secured position via NT Government’s Vocation Student Program, gaining valuable experience in mental health services.
Resident Leader - IHD
Charles Darwin University
, Australia
08.2022 - 11.2024
- Supported wellbeing, engagement, and safety of on-campus residents as Resident Leader at Charles Darwin University.
- Facilitated community-building activities to enhance social connection and promote cultural inclusion among residents.
- Acted as primary contact for students, providing conflict resolution and mental health support referrals.
- Collaborated with university staff to address student concerns and ensure policy compliance.
Part-Time Salesperson
Dotti
, Australia
07.2022 - 11.2024
- Maintain excellent client satisfaction through dedicated service and follow-up.
- Stay informed on products and competitors to enhance sales presentations.
- Generate leads via networking and industry events, expanding client base.
Education
Bachelor of Social Work -
Charles Darwin University
Casuarina, NT06-2025
Skills
Team collaboration
- Case management
- Effective communication
- Research and analysis
- Critical thinking
- Active listening
- Professional writing
- Accountability
Social Work Field Placements
Case manager – Forensic Disability Unit
Northern Territory government| Darwin, NT, March 2025 – June 2025
- Contributed to multidisciplinary forensic disability practice by supporting individuals with cognitive disabilities under court and community-based orders
- Attended and applied training in person-centered practice, culturally appropriate communication, trauma-informed care, and ethical decision-making
- Assisted in writing behavioral annexures and drafting court reports submitted to the Northern Territory Court, ensuring accuracy and compliance with legislative frameworks
- Maintained clinical documentation and supported assessment and intervention planning in accordance with the Mental Health and Related Services Act
- Engaged in collaborative, respectful interactions with clients, families, support workers, and government or non-government stakeholders to enhance service delivery
Research support officer – Charles Darwin University
Collaborative project with Flinders University| Darwin, NT, July 2024 – November 2024
- Supported a qualitative research project exploring personal recovery among individuals experiencing gambling harm and co-occurring issues, including their families and friends
- Conducted participant outreach, coordinated interviews, and assisted in collecting and organizing qualitative data while ensuring adherence to ethical protocols
- Practiced culturally responsive and trauma-informed communication when engaging with participants from diverse backgrounds
- Maintained participant files, processed consent documentation, and contributed to interview documentation and early-stage data analysis
- Collaborated with academic researchers to ensure research activities aligned with university standards and NT community engagement principles
Languages
English
Full Professional
Hindi
Professional
Malayalam
Professional
Tamil
Professional
Certification
- AASW student membership – Australian Association of Social Workers
- Mental Health First Aid Certificate
- Cultural awareness workshop certificate
References
- Cherise Daiyi
Director, Allied Health, Top End Mental Health, Alcohol, and Other Drugs
Cherise.Daiyi@nt.gov.au
0447096959
0889994999
- Baltasara De Luca
Senior manager, Forensic Disability Unit, TEMHAOD
Baltasara.DeLuca@nt.gov.au
+61889992540
- Rachael Lowe
Senior clinician, Forensic Disability Unit, TEMHAOD
Rachael.Lowe@nt.gov.au
08 89 858136
0467 959 843
- Naomi Caulfield
Case manager, Forensic Disability Unit, TEMHAOD
Naomi.Caulfield@nt.gov.au
0448 534 502
Timeline
Administration Officer
Top End Mental Health Alcohol & Other Drugs
11.2024 - 02.2025
Casual Sales Assistant
Yes Optus
07.2024 - Current
Resident Leader - IHD
Charles Darwin University
08.2022 - 11.2024
Part-Time Salesperson
Dotti
07.2022 - 11.2024
Bachelor of Social Work -
Charles Darwin University
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