Annahmarie Benitez
Clyde,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE ATTENDANT
Fortress Sydney
Chippendale, NSW
04.2023 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Served as a mentor for new hires, providing guidance and support in their transition into their Customer Service Attendant role.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
FOOD & BEVERAGE ATTENDANT (EVENTS & CONFERENCING)
Crown Resorts Sydney
1 Barangaroo Ave, Barangaroo NSW 2000
10.2021 - 03.2023
- Established as first point-of-contact after 2IC for operational success and team leadership
- Operational efficiency especially during high-pressure and time-sensitive situations
- Varied experience in events including galas, dinners, conferences, weddings, birthdays, awards ceremonies, VIP & VVIP functions and media events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Balanced multiple tasks simultaneously during peak hours without sacrificing service quality or attention to detail.
- Trained new employees on company policies and procedures, fostering a team-oriented environment.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
EVENT COORDINATOR INTERN
Anna Wang
01.2021 - Current
- Work closely with the team to tailor the event to meet the client's goals and needs
- Communicated and coordinated with vendors to ensure budgets and service deadlines are met
- Adhering to comprehensive and strict timelines, floorplans and event creatives
- Assisted in the arrangement and transport of decorations and equipment needed for events
- Attended meetings with the planning team as required.
SENIOR SALES ASSOCIATE
EB Games
01.2018 - 01.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Set and achieved company defined sales goals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Maintained current knowledge of evolving changes in marketplace.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Passionate about learning and committed to continual improvement.
Education
EVENT BUSINESS MANAGEMENT -
JMC Academy
561 Harris St, Ultimo NSW 200704.2024
Skills
Product Knowledge
Sales Transactions
Proofreading
Microsoft Office
Computer Proficiency
Relationship Building
Timeline
CUSTOMER SERVICE ATTENDANT
Fortress Sydney
04.2023 - Current
FOOD & BEVERAGE ATTENDANT (EVENTS & CONFERENCING)
Crown Resorts Sydney
10.2021 - 03.2023
EVENT COORDINATOR INTERN
Anna Wang
01.2021 - Current
SENIOR SALES ASSOCIATE
EB Games
01.2018 - 01.2021
EVENT BUSINESS MANAGEMENT -
JMC Academy