Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Anne-Marie McQualter

Fern Bay,NSW

Summary

Accomplished Postal Services Officer and Bank Teller with a proven track record at Australia Post and ANZ Bank, respectively. Expert in package handling and customer service, enhancing workplace safety and client satisfaction. Demonstrated ability to manage financial transactions and resolve customer inquiries, leading to a significant improvement in service efficiency. Experienced in handling cash and accurate balancing procedures daily.

Overview

39
39
years of professional experience

Work History

Postal Services Officer

Australia Post
08.2000 - 10.2018
  • Maintained a safe work environment by adhering to safety guidelines and reporting potential hazards.
  • Strengthened teamwork among colleagues through effective communication and collaboration on tasks.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues related to postal services.
  • Managed financial transactions accurately, ensuring correct payments for postal products and services.
  • Delivered exceptional customer service while managing long queues during busy times, effectively minimizing wait times.

Bank Officer

ANZ Bank
06.1979 - 12.1999
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Assisted customers with banking needs and inquiries.

Education

No Degree - Secretarial Duties

Newcastle TAFE
Tighes Hill, NSW
09-1978

High School Diploma -

Kotara High School
Kotara, NSW
12-1977

Skills

  • Package handling
  • Workplace safety
  • Postal regulations
  • Team collaboration
  • Retail sales
  • Customer service
  • Cash handling

Interests

I am retired now I love travelling in our caravan around Australia as well as recently now exploring overseas destinations especially Europe

I love spending time with our children and grand children and being involved in everything they do When I am at home I enjoy gardening and am planning to venture into some furniture restoration



Timeline

Postal Services Officer

Australia Post
08.2000 - 10.2018

Bank Officer

ANZ Bank
06.1979 - 12.1999

No Degree - Secretarial Duties

Newcastle TAFE

High School Diploma -

Kotara High School

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Anne-Marie McQualter