Annette Gazzard
Sans Souci,Australia
Summary
Dedicated and compassionate Support worker with over 10 years in Health Sector and 8 years in Lifestyle Solutions, seeking to transition into a Practice leader role. Proven expertise in Client support, program administration, and team collaboration. Committed to enhancing service delivery and advocating for individuals with disabilities while leveraging comprehensive knowledge of administrative process and best practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Worker
Lifestyle Solutions
09.2016 - Current
- Provided direct support to individuals with disabilities, promoting independence and enhancing quality of life through personalized care and advocacy
- Developed and maintained individualized support in collaboration with clients, families, and interdisciplinary teams
- Assisted in administrative tasks, including scheduling, documentation, and reporting, ensuring compliance with regulatory standards
- Trained and mentored new staff members, sharing best practices, and fostering a collaborative team environment
- Collaborated with management to identify areas for program improvement and implemented strategies to enhance service delivery
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Medical Receptionist
Dr. Kam Young
07.2015 - 09.2024
- Managed front desk operations, greeting patients and answering inquiries regarding services and appointments
- Scheduled and confirmed patient appointments, maintaining efficient use of healthcare provider’s time
- Collected and verified patient information, ensuring accurate and up to date medical records
- Processed payments and handled billing inquiries, assisting with insurance claims submissions and follow-ups
- Maintained confidentiality of patient records in accordance with Australian Privacy Principles (APPs)
Education
Year 12 High School Certificate -
Vauclause High School
Skills
- Client support & Advocacy
- Program Administration & Coordination
- Team Leadership & Development
- Policy Implementation
- Data Management & Reporting
- Compliance & Quality Assurance
- Training & Mentorship
- Collaboration with Stakeholders
Certification
- Certificate III in Individual Support (Ageing & Disability)
- First Aid and CPR Certifications
- Different Online and face to face trainings related with Disability and Mental Health
References
Reynold Faitua, 0436001152
Timeline
Support Worker
Lifestyle Solutions
09.2016 - Current
Medical Receptionist
Dr. Kam Young
07.2015 - 09.2024
- Certificate III in Individual Support (Ageing & Disability)
- First Aid and CPR Certifications
- Different Online and face to face trainings related with Disability and Mental Health
Year 12 High School Certificate -
Vauclause High School
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