Antonina FATKINA
Melbourne,VIC
Summary
Compassionate and well-organised with a strong background in customer service and health care and a genuine passion for helping others. Having relocated from New Zealand to Australia six years ago to support my daughter and her growing family, I’m now enthusiastic about re-entering the workforce and making a meaningful difference.
I hold a Certificate III in Individual Support and am currently completing my Certificate IV in Disability Support. Throughout my career in customer service and health care, which has taken me from Russia to New Zealand and now to Australia, I have developed effective interpersonal and communication skills as well as practical experience in working with people from diverse backgrounds and supporting elderly individuals with a variety of physical, cognitive and emotional abilities and needs. Approachable, patient and flexible, I have a strong work ethic and problem-solving skills and always strive to improve outcomes. I find it rewarding to support others and confident that my integrity, maturity and ability to work both independently and as part of a team will enable me to make a positive impact.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Permanent Volunteer
Red Cross Shop
Melbourne , VIC
10.2023 - Current
- Greeted customers and provided assistance with product selection.
- Provided customer service to ensure satisfaction with purchases.
- Created attractive window displays to attract potential customers into the store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Operated cash register with proficiency during high-volume shopping times.
- Handled returns and exchanges according to company policies.
- Maintained cleanliness of shop by vacuuming floors, dusting surfaces, and tidying displays.
- Participated in team meetings to discuss store performance, upcoming events, and other topics related to the business.
Office Administrator
Profile Talent Management
Melbourne , VIC
08.2019 - Current
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Personal Care Assistant (Work Placement)
Bolton Clarke Claremont Terrace
Melbourne, VIC
03.2024 - 04.2025
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed safe lifting and transferring techniques to transport residents.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Reported concerns to nurse supervisor to promote optimal care.
Personal Caregiver
Self Employed
Auckland , New Zealand
01.2010 - 02.2018
- Provided personal care and companionship to elderly clients in their homes.
- Developed strong and trusting relationships to provide quality care.
- Improved patient outlook and daily living through compassionate care.
- Assisted with activities of daily living, including dressing, eating, bathing, toileting and transferring.
- Performed light housekeeping duties such as making beds, washing dishes, vacuuming floors and sanitizing surfaces.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Partnered with registered nurses to provide care and recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Accompanied clients to doctor appointments or other errands outside the home.
- Monitored health and well-being of clients and reported significant health changes.
Sales Assistance
Crystal Symphony
Auckland , New Zealand
01.2006 - 01.2010
- Provided customer service and sales assistance to customers in store.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Assisted customers with returns, exchanges and refunds.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained records related to sales for store management.
Education
Certificate III in Individual Support (CHC33021)
Phillips Institute
Melbourne, VIC04-2024
Certificate IV in Disability Support (CHC43121)
Phillips Institute
Melbourne, VICSkills
- Strong interpersonal and communication skills
- Ability to build rapport and positive relationships
- Empathy and patience
- Strong work ethic
- Customer service
- Multitasking and organization
- Teamwork and collaboration
- Problem-solving
Affiliations
Cooking and craft.
Certification
Full Australian Driver's License.
Languages
English
Full Professional
Russian
Native/ Bilingual
References
References available upon request.
Timeline
Personal Care Assistant (Work Placement)
Bolton Clarke Claremont Terrace
03.2024 - 04.2025
Permanent Volunteer
Red Cross Shop
10.2023 - Current
Office Administrator
Profile Talent Management
08.2019 - Current
Personal Caregiver
Self Employed
01.2010 - 02.2018
Sales Assistance
Crystal Symphony
01.2006 - 01.2010
Certificate III in Individual Support (CHC33021)
Phillips Institute
Certificate IV in Disability Support (CHC43121)
Phillips Institute
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