Anushka Gauchan
Dulwich Hill,NSW
Summary
I am seeking a position as a Team Member to showcase my abilities to achieve absolute satisfaction from guests and contribute to the growth of your establishment. I have a year and a half of work experience in Food and beverage Management, where I demonstrated exceptional customer service, hosted private suites, superior communication skills and an ability to work under pressure.
Overview
2
2
years of professional experience
Work History
Bartender
Royal Oak Hotel
11.2023 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Waitress
Kepos Street Kitchen
11.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Food and Beverage Attendant
Australian Turf Club
11.2022 - 04.2024
- Proficient in carrying and serving up to three plates simultaneously, ensuring prompt and efficient delivery of orders to diners.
- Diligently cleared and reset dining tables, promptly removing used plates, utensils, and glassware to maintain a clean and inviting atmosphere.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Responded quickly to customer complaints or special requests in a professional manner.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
Bartender
Lord Gladstone Hotel
12.2022 - 10.2023
- Processed payments accurately and efficiently with the POS system and made proper changes for cash transactions.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Effectively multitasked within fast-paced environment.
- Adhered to state regulations regarding serving alcohol responsibly.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Assisted in setting up the bar for the service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Waitress
4 Oz Cafe
12.2022 - 04.2023
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated daily specials to customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
Education
Bachelor of Science - Nursing
University of Wollongong
Sydney, NSW02.2024
Skills
- Beverage Preparation
- Communication Skills
- Ability to multi-task
- Food Service
- Food Running
- Wine Knowledge
- Buffet Maintenance
- Teamwork and Collaboration
- Greeting guests
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Full Professional
Additional Information
I do hold RSA, RCG and National Police Check.
Timeline
Bartender
Royal Oak Hotel
11.2023 - Current
Waitress
Kepos Street Kitchen
11.2023 - Current
Bartender
Lord Gladstone Hotel
12.2022 - 10.2023
Waitress
4 Oz Cafe
12.2022 - 04.2023
Food and Beverage Attendant
Australian Turf Club
11.2022 - 04.2024
Bachelor of Science - Nursing
University of Wollongong
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