Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arthur John Mascarenhas

Brisbane City

Summary

Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile. Organized, detail-oriented, and experienced in properly handling customer inquiries and transactions. Hardworking team player knowledgeable about dining operations and beverage services. Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Overview

8
8
years of professional experience

Work History

Nightfill Manager

Woolworths Supermarket
04.2024 - Current
  • Evaluated and defined the optimal product assortment, inventory requirements, and customer service benchmarks to meet business objectives.
  • Developed and executed procurement strategies and marketing initiatives, including pricing structures, to drive profitability and market competitiveness.
  • Lead promotional campaigns and advertising efforts to enhance brand visibility and stimulated customer engagement.
  • Facilitated product sales and provided expert guidance to customers on product features, usage, and benefits to enhance satisfaction and loyalty.
  • Prepared, monitored, and managed budgets to align financial planning with strategic business goals.
  • Oversaw recruitment, onboarding, performance development, and daily supervision to build a high-performing team aligned with company standards.
  • Implemented and enforce workplace health and safety protocols to ensure compliance with regulatory standards and promote a safe working environment.

Food and Beverage Attendant

Sofitel Brisbane Central
09.2022 - 04.2024
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.

Fruit and Veg Team Member

Woolworths Supermarket
02.2022 - 04.2024
  • Maintained a clean and organized work area throughout the shift.
  • Addressed customer needs, responding to specific requests.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Managing inventory and displaying goods according to the company's high-quality standards.
  • Providing face-to-face customer service, and sharing product knowledge while making personal recommendations and suggestive selling.
  • Performing multiple tasks by working across different departments and fulfilling their requirements.

Recruitment Consultant

Eximious Global Pvt Ltd
12.2020 - 06.2021
  • Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.
  • Led recruitment efforts and training of new employees.
  • Worked in collaboration with recruitment personnel to ensure important roles were properly filled.

Airport Counter Staff

Saudi Arabian Airlines
08.2017 - 02.2018
  • Provided top of the line customer service to all airport patrons.
  • Answered questions and concerns relating to travel and airport procedures.
  • Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and domestic packages.
  • Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
  • Identified and maximized sales opportunities, and increased customer retention rates.

Sales Executive

Vibrant Holidays
01.2017 - 06.2017
  • Worked to support the senior creative staff with day-to-day tasks.
  • Worked to motivate and support all creative staff, resulting in excellent workflow and productivity.

Education

Master's - Tourism & Hospitality Management

James Cook University
Brisbane, QLD
10.2024

Bachelor's - Commerce

National College of Commerce
06.2020

Professional Certificate Course - Cabin Crew

Aerostar Jet Training Academy
09.2018

IATA Foundation - Travel & Tourism

IATA
06.2017

Skills

  • Effective Time Management
  • Microsoft Office
  • Ability to Work in a Team
  • Advanced Communication Skills
  • Customer Service Skills
  • Creative Problem Solving
  • Food Safety Knowledge
  • Beverage Preparation
  • BOH
  • Wine Knowledge
  • Store Cleaning
  • Order Processing
  • Merchandise Display
  • Point of Sale Systems
  • Display Maintenance
  • Store Maintenance
  • Stock Replenishment

Languages

English: Full Professional
Hindi: Native/ Bilingual
Gujarati: Professional
Malayalam: Limited

Timeline

Nightfill Manager

Woolworths Supermarket
04.2024 - Current

Food and Beverage Attendant

Sofitel Brisbane Central
09.2022 - 04.2024

Fruit and Veg Team Member

Woolworths Supermarket
02.2022 - 04.2024

Recruitment Consultant

Eximious Global Pvt Ltd
12.2020 - 06.2021

Airport Counter Staff

Saudi Arabian Airlines
08.2017 - 02.2018

Sales Executive

Vibrant Holidays
01.2017 - 06.2017

Bachelor's - Commerce

National College of Commerce

Professional Certificate Course - Cabin Crew

Aerostar Jet Training Academy

IATA Foundation - Travel & Tourism

IATA

Master's - Tourism & Hospitality Management

James Cook University

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Arthur John Mascarenhas