Atul Maggu
Darwin,NT
Summary
More than 6 years of managerial skills in 3 different organisations and 8 years of retail experience with great expertise in Team and Time management, Cash and Inventory management, adhering to Policies and Safety Standards, Rostering, Scheduling and last but not the least Sales and Wages forecasting. I am highly efficient in providing best Customer Service and team training. I am dedicated, reliable and the one with some great innovative ideas, with a greater focus on career progression and self-improvement. Some highlights of my experience are: Currently working as a Night fill Grocery Manager in Woolworths Casuarina. Combined managerial experience more than 6 years at BWS (Palmerston, Casuarina and Darwin stores), Woolworths (Casuarina) and Hungry Jacks (Palmerston, Casuariana & Darwin store). I leverage all my skills, knowledge and training to achieve goals and objectives. Trained by highly experienced professional managers with retail experience Customer-focused and highly driven towards streamlining customers experience, business processes and work safety methods.
Overview
9
9
years of professional experience
1
1
Basic Management Training certificate
1
1
Forklift License
1
1
RSA
1
1
First Aid certificate
1
1
Fire prevention training certificate
Work History
Nightfill Manager
Woolworths Supermarket
Casuarina, NT
04.2023 - Current
- Finishing up loads on time, leaving the best presentation for the next day.
- Team and time management
- Rostering
- Customer Service and help them finding the right product for them.
- Greeting and solving customer queries
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Store Manager
BWS Group
Casuarina, NT
03.2020 - 04.2023
- First and foremost is delivering exceptionally good customer service where customers’ each visit in my store should be their best visit
- I am highly equipped with Managerial skills including Rostering, Inventory Management, Cash management, Care share packs, , Planograms, BWS central functions, 1 POS office functions, Incidents and Hazard reporting, PWRM functions, Budget management and much more.
- Always maintaining neat and tidy presentation
- To maintain decorum in team and a fun loving atmosphere simultaneously.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Liquor Team Member
BWS Group
Palmerston, NT
07.2019 - 03.2020
- Delivering top-notch customer service & solving their queries
- To stock and face up all the products on shelves to make the store clean & tidy
- Cash maintenance & Intelisafe banking
- Writing all incidents on RSA register & patiently handling rude customers.
Manager
Hungry Jack’s
08.2015 - 02.2018
- Assigning roles and duties to crewmembers
- Give passionate customer oriented services
- Cash, time and Inventory management
- Shift and rosters management
- Equipment maintenance
- Updated knowledge of food and safety programs
- Providing quality service with no compromise in least time.
Crew Member
Hungry Jack’s
06.2014 - 08.2015
- To give quality food in less time
- Keeping food storage and preparation area neat and tidy
- Follow my seniors and Managers’ orders.
Education
Bachelor of Science - Environmental Science (Natural and Cultural Resource Management
Charles Darwin University
Casuariana12.2016
Bachelor of Science - Pharmacy
Punjab Technical University
Punjab/ India07.2014
High School Diploma -
R.S. Model Sr. Sec. School
Punjab/ India06.2009
Skills
- Highly proficient in Customer oriented service
- Time & Team Management
- Proficient with written and verbal communication skills
- Experienced in problem solving tactics
- Proficient excel and word processing skills
- Highly flexible and calm minded, so can perform well even in extreme pressure conditions
- Strive for perfection
- Effective managerial techniques
Certification
Completed Basic Management training certificate, RSA, Forklift driver’s license, First Aid certificate and Fire prevention certificate
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Nightfill Manager
Woolworths Supermarket
04.2023 - Current
Store Manager
BWS Group
03.2020 - 04.2023
Liquor Team Member
BWS Group
07.2019 - 03.2020
Manager
Hungry Jack’s
08.2015 - 02.2018
Crew Member
Hungry Jack’s
06.2014 - 08.2015
Bachelor of Science - Environmental Science (Natural and Cultural Resource Management
Charles Darwin University
Bachelor of Science - Pharmacy
Punjab Technical University
High School Diploma -
R.S. Model Sr. Sec. School