Ashlee Annette Dickfos
Caboolture,Australia
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
2025
2025
years of professional experience
Work History
Customer Care Consultant
Super Retail Group
10.2024 - Current
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Personal Trainer
Fitness Cartel
11.2023 - Current
- Specialized in supporting Post Partum women, including those recovering from C-Sections, with personalized training plans
- Led group fitness classes, creating engaging and motivational sessions for diverse fitness levels
- Developed and delivered customized fitness programs tailored to individual clients needs and goals
- Conducted fitness assessments and provided guidance on proper exercise techniques and form
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
Enrolled Nurse
Health Hub Doctors
04.2021 - Current
- Providing education for COVID-19 immunisations
- Administering covid-19 vaccinations (Pfizer)
- Covid-19 Vaccine preparations
- Recalls and reminders
- Treatment room stock management
- ECG
- Reception duties
- Experience with medical software (Best Practice)
- Supporting the Doctors in Respiratory clinic
- Infection control management
- Calling patients with results
- Working in a multi-disciplinary team
- Performing IM vaccinations
- Medication administration
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
Enrolled Nurse
Mont Health
02.2022 - 06.2022
- Triaging patients and prioritising emergency situations
- Assisting GP with procedures including excision of lesions and work cover assessments
- Wound dressings and removal of sutures
- Vaccinations including baby immunisations
- Performing ECGs and other tests such as spirometry
- Immunisations and management of vaccine program
- Support GP's in the preparation of care plans and health assessments
- Effective management of patient reminder systems
- Collection, coordination and maintenance of patient clinical data
- Assisting GPs with monitoring patient clinical outcomes
- Pre-employment medical assessments
- Sterilising medical equipment
- Stocktake and ordering supplies
- Ear syringing
Enrolled Nurse
Bray Park Family Doctors
06.2022 - 09.2022
- Vaccinations including baby immunisations
- Support GP's in the preparation of care plans and health assessments
- Patient reminder system (Hot Doc)
- Performing ECG's and Spirometry
- Sterilising medical equipment
- Stocktake and ordering supplies
- Ear Syringing
- Covid-19 Vaccinations
- Using Best Practice software
- Organising Treatment room
- Running reception (booking appointments, taking phone calls)
- Assisting GP with procedures (excision of lesions)
Personal Carer/Enrolled Nurse
Caring For You Agency
- Provide patient care to the aging population in a 30 bed wing
- Recording and reporting residents conditions
- Provide culturally appropriate care promoting respect for culture and dignity
- Effective communication
- Making an occupied and unoccupied bed
- Assisting with showering and dressing
- Sponging in bed
- Oral hygiene – cleaning of teeth and dentures
- Toileting and elimination procedures and needs
- Supervised ambulation
- Positioning dependent resident using a slidesheet and pressure area care
- Manual handling – using a mechanical hoist (full sling and standing)
- Assisting residents with a walk belt
- Assisting with meals and feeding
- Handwashing and correct procedures to reduce the risk of infection
- Diversional Therapy with residents
- Laundry – washing, drying and folding of linen
- Palliative Care
- Assisting in the care of residents living with dementia
- Participating in appropriate activities for residents living with dementia
- Day, Afternoon and Overnight procedures
- Handing out medications and reading medication charts
- Communicating hand over at the end of a shift
Disability Support Worker
Candice Care
03.2020 - 02.2021
- Transporting clients to and from appointments
- Transporting clients to assist with grocery shopping
- Attending sleep over shifts and monitoring clients overnight
- Meal preparation
- Cleaning of the client’s homes
- Effective communication
- Making an occupied and unoccupied bed
- Assisting with showering and dressing
- Sponging in bed
- Oral hygiene – cleaning of teeth and dentures
- Toileting and elimination procedures and needs
- Supervised ambulation
- Positioning dependent resident using a slidesheet and pressure area care
- Manual handling – using a mechanical hoist (full sling and standing)
- Assisting residents with a walk belt
- Assisting with meals and feeding
- Handwashing and correct procedures to reduce the risk of infection
- Diversional Therapy with clients
- Laundry – washing, drying and folding of linen
Assistant In Nursing
Southern Cross Care
04.2016 - 10.2020
- Provide patient care to the aging population in a 30 bed wing
- Recording and reporting residents conditions
- Provide culturally appropriate care promoting respect for culture and dignity
- Effective communication
- Making an occupied and unoccupied bed
- Assisting with showering and dressing
- Sponging in bed
- Oral hygiene – cleaning of teeth and dentures
- Toileting and elimination procedures and needs
- Supervised ambulation
- Positioning dependent resident using a slidesheet and pressure area care
- Manual handling – using a mechanical hoist (full sling and standing)
- Assisting residents with a walk belt
- Assisting with meals and feeding
- Handwashing and correct procedures to reduce the risk of infection
- Diversional Therapy with residents
- Laundry – washing, drying and folding of linen
- Palliative Care
- Assisting in the care of residents living with dementia
- Participating in appropriate activities for residents living with dementia
- Day, Afternoon and Overnight procedures
- Handing out medications and reading medication charts
- Communicating hand over at the end of a shift
Education
Certificate III and IV - Fitness
National Health Fitness Academy
01.2023
Advanced Diploma - Nursing
Sunshine Coast University Tafe
06.2020
Certificate III - Aged Care
Caboolture TAFE
11.2015
Mathematics, English, Certificate II Visual Art, Early Childhood, Certificate II Information, Digital, Media Technology, Certificate II in Workplace Practices
Tullawong State High School
11.2014
Skills
- Customer Service
- EFTPOS and cash handling
- Stocking and tidying shelves
- Stocktaking
- Cleaning duties
- Computer skills including Microsoft Office (Word, PowerPoint)
- Answering telephones
- Photocopying
- Respectful
- Energetic
- Honest
- Loyal
- Conscientious
- Diligent
- Confidential
- Manual driver’s licence – C class
- Blue card and Police Certificate
- Microsoft Office
- Call centre experience
- Complaint Handling
- Organization
- Call Centre Operations
- Sales expertise
- Technical Support
Highschooleducation
Tullawong State High School, 11/14, Mathematics, English, Certificate II Visual Art, Early Childhood, Certificate II Information, Digital Media Technology, Certificate II in Workplace Practices
Awards
- Certificate III in Fitness
- Certificate IV in Fitness
- Certificate III Aged Care
- First Aid Certificate
- CPR Certificate
- All covid-19 Vaccination certificates (Pfizer, Astrazeneca, Novovax and Paediatric Pfizers)
- Advanced Diploma In Nursing (Enrolled Nurse)
Training
- Certificate III and IV in Fitness, 01/23
- Advanced Diploma in Nursing, 06/20
- Certificate III Aged Care, 11/15
Othergeneralskills
- Customer Service
- EFTPOS and cash handling
- Stocking and tidying shelves
- Stocktaking
- Cleaning duties
- Computer skills including Microsoft Office (Word, PowerPoint)
- Answering telephones
- Photocopying
Timeline
Customer Care Consultant
Super Retail Group
10.2024 - Current
Personal Trainer
Fitness Cartel
11.2023 - Current
Enrolled Nurse
Bray Park Family Doctors
06.2022 - 09.2022
Enrolled Nurse
Mont Health
02.2022 - 06.2022
Enrolled Nurse
Health Hub Doctors
04.2021 - Current
Disability Support Worker
Candice Care
03.2020 - 02.2021
Assistant In Nursing
Southern Cross Care
04.2016 - 10.2020
Advanced Diploma - Nursing
Sunshine Coast University Tafe
Certificate III - Aged Care
Caboolture TAFE
Mathematics, English, Certificate II Visual Art, Early Childhood, Certificate II Information, Digital, Media Technology, Certificate II in Workplace Practices
Tullawong State High School
Personal Carer/Enrolled Nurse
Caring For You Agency
Certificate III and IV - Fitness
National Health Fitness Academy
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