Ashley Booth
Gold Coast
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I like to enhance customer experiences by employing service-oriented behaviours, understanding customer desires and providing customised solutions to build loyalty and give satisfaction. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer happiness and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Online and Service Team Member
Coles Supermarket
11.2022 - Current
- Enhanced teamwork and communication among colleagues through regular collaboration and support.
- Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Assisted in training new team members, ensuring adherence to company standards and policies.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
- Adapted quickly to changing priorities and demands throughout shifts, maintaining productivity even under pressure.
- Supported fellow team members during high-volume periods by effectively multitasking between various roles when needed.
Cashier
McDonald's Restaurant
09.2020 - 11.2022
- Enhanced customer satisfaction by providing efficient and accurate orders
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Developed strong communication skills while interacting with diverse clientele daily.
- Improved team productivity by assisting with food preparation during peak hours when needed.
Education
Certificate IV - Real Estate
Real Estate Institute of Queensland
Online01.2024
Queensland Certificate of Education -
Kings Christian College
Gold Coast12.2023
Skills
- Process improvement
- Interpersonal skills
- Strong work ethic
- Problem-solving abilities
- Organizational skills
- Team collaboration
- Attention to detail
- Adaptability and flexibility
- POS Systems
- Customer Service
- Patience and composure
- Graphic Design Fundamentals
Accomplishments
- Knowledgeable in Microsoft and Google software's
- Ros Bates MP Notable community service award 2022/2023
- 3 Gold community service honours +200hrs
- 6 Academic honours
- B Badge netball Umpire
Certification
Certificate IV and Full License Course Reiq - January 2024
Timeline
Online and Service Team Member
Coles Supermarket
11.2022 - Current
Cashier
McDonald's Restaurant
09.2020 - 11.2022
Certificate IV - Real Estate
Real Estate Institute of Queensland
Queensland Certificate of Education -
Kings Christian College
Certificate IV and Full License Course Reiq - January 2024
Similar Profiles
Sam WoodsSam Woods
Coles Team Worker at Coles SupermarketColes Team Worker at Coles Supermarket
Sorena AghamiriSorena Aghamiri
Night Shift Filler at Coles SupermarketNight Shift Filler at Coles Supermarket
Kuldeep SinghKuldeep Singh
Duty Manager at Coles SupermarketDuty Manager at Coles Supermarket