Jemma Blay
Sunbury,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Team Member
Woolworths Supermarket
03.2023 - Current
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Maintained financial accounts by processing customer adjustments.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
Customer Service Team Member
Hungry Jack's
01.2020 - 11.2022
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Maintained financial accounts by processing customer adjustments.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Finished With A Year 11 Pass -
Sunbury College
Sunbury, VIC06.2023
Skills
- Process Transactions
- Oracle EnterpriseOne
- Process Improvement
- Collaborative Environments
- Cash Handling
- Building Strong Relationships
- Processing Customer Requests
- Understanding Customer Needs
- Customer Service
- Sales and Upselling
Timeline
Customer Service Team Member
Woolworths Supermarket
03.2023 - Current
Customer Service Team Member
Hungry Jack's
01.2020 - 11.2022
Finished With A Year 11 Pass -
Sunbury College