Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jemma Blay

Sunbury,VIC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Team Member

Woolworths Supermarket
03.2023 - Current
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Maintained financial accounts by processing customer adjustments.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered prompt service to prioritize customer needs.

Customer Service Team Member

Hungry Jack's
01.2020 - 11.2022
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Maintained financial accounts by processing customer adjustments.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Trained staff on operating procedures and company services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Finished With A Year 11 Pass -

Sunbury College
Sunbury, VIC
06.2023

Skills

  • Process Transactions
  • Oracle EnterpriseOne
  • Process Improvement
  • Collaborative Environments
  • Cash Handling
  • Building Strong Relationships
  • Processing Customer Requests
  • Understanding Customer Needs
  • Customer Service
  • Sales and Upselling

Timeline

Customer Service Team Member

Woolworths Supermarket
03.2023 - Current

Customer Service Team Member

Hungry Jack's
01.2020 - 11.2022

Finished With A Year 11 Pass -

Sunbury College
Jemma Blay