Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Membership
Professional Highlights
Activities And Honours
References
Languages
Timeline
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ASHWINDRA NAIDU

ASHWINDRA NAIDU

Kellyville,Australia

Summary

A strategic, result oriented and customer-focused professional. Dynamic Aviation Customer Lead offering services through collaboration, supported by excellent interpersonal skills and strong stakeholder relationships. Significant track record of success in delivering services with over 20 years of experience in operational and leadership roles, supported by a diverse range of skills in customer engagement, project management, policy development and quality management. Proven ability of building trust, collaborating with stakeholders and innovating through continuous improvement. A committed individual with a continually developing awareness of self, who achieve results even in challenging environment through a proactive attitude. A team player who supports and empower individuals to excel and deliver their best.

Overview

26
26
years of professional experience

Work History

Aviation Customer Lead

Bureau of Meteorology
07.2019 - Current
  • Established business opportunities to partner with Qantas in delivering meteorological requirements for Qantas Project Sunrise with a strong focus on customer impact and value
  • Established business opportunities to become one of the Hazard Weather Information Service providers in the region (and possibly the globe) to provide global, consistent, and phenomenon-based hazardous en-route weather information, with a strong focus on operational excellence that meets enterprise and customer needs
  • Established Bureau-Airservices Aviation Services Cooperation (ASC) Agreement -an agreement describing how the Bureau and Airservices cooperates to provide the suite of aviation services that are essential to civil aviation and ensure the safe and effective operations of Australia's air transport network
  • Established Bureau-Airservices Meteorological Service Charge (MSC) Agreement -an agreement which sets out the binding, financial arrangements relating to collection of the Meteorological Services Charge between the Bureau and Airservices.
  • Led the conclusion of Bureau agreements with the Government of Timor Leste to formalise arrangements in relation to the provision of aviation meteorological services at Dili Airport in accordance with ICAO requirements - a significant and strategic step forward for the Bureau
  • Fostered collaborative working arrangements with key aviation customers and partners (at multiple levels) to understand the customer challenges during COVID-19 and ensure the provision of service is aligned with the requirements
  • Led the engagement with the aviation industry, including managing arrangements for industry consultative meetings - provided outstanding customer experience
  • Built, developed and maintained deep and broad customer and stakeholder relationships with Bureau's key aviation customers
  • Managed the Bureau's Aerodrome Forecast (TAF) Review project – review of the aerodrome forecast service based on flight activity, passenger volumes and customer requirements to ensure safe and efficient aviation operations
  • Led domestic airlines and emergency and medical air transport sector analysis to further understand customer value proposition
  • Designed and ran internal customer education program and coordinate aviation meteorologist industry visits to customers
  • Manage contractual aviation meteorological services for a number of customers around Australia with a total economical value of approximately $30M per annum
  • Participate in ensuring the quality and effectiveness of services and products and in the ongoing development, implementation and maintenance of the AS/NZS ISO 9001 quality management standards
  • Successfully led Bureau's team to implement the Global Space Weather Advisory Service for aviation in accordance with ICAO requirements.
  • Acted in Senior Customer Aviation Lead on numerous occasions and got excellent feedback on my outstanding performance

Acting Manager Aviation Regional Services

Bureau of Meteorology
01.2019 - 06.2019
  • Lead the development of Aviation Meteorological Services customer engagement activities over the past five years, by identifying opportunities and developing a clear plan for engagement
  • Provided sound leadership and supported staff members located interstate
  • Lead the team with the development of the forecast monitoring procedure to ensure quality assurance
  • Developed and conducted Aviation customer satisfaction survey to understand customer satisfaction level and future requirements
  • Managed Regional QMS through means of forecast verification, aviation incident investigations and effective implementation of operational procedures and techniques
  • Identified deficiencies, prepared reports, implemented recommendations and provided feedback to staff, management and clients to ensure optimal service provision and continuous improvement
  • Organised procurement and implementation of new Central Aerodrome Weather Information Service Solution (C-AWIS)
  • Lead the transition of regional aviation tasks into new Aviation Meteorological Services Transformation model
  • Ensured delivery of regional aviation services under limited capacity and resources.

Acting Manager Aviation En-route Services (MAES)

Bureau of Meteorology
07.2018 - 12.2018
  • Engaged with external aviation customers and the Bureau across multiple levels and subject areas to ensure en-route aviation services requirements are fully understood
  • Led, coordinated and participated in the development of policy related to the provision of aviation weather services, particularly those services applying to upper-level or en-route aviation, including volcanic ash, hazardous weather and space weather
  • Recruited the Volcanic Ash Advisory Centre (VAAC) Manager
  • Maintained and promoted close liaison with the meteorological community and the aviation industry
  • Assisted the Review of Aviation Weather Services (RAWS) implementation team to ensure the successful transition of en-route aviation services into the Melbourne and Brisbane Aviation Forecast Centres
  • Lead the SIGMET Coordination trial between Bureau of Meteorology and Indonesian Agency for Meteorology Climatology and Geophysics (BMKG) for seamless hazardous weather information for the benefit of aviation users, as well as advancing the capabilities of participating MWOs in the issuance of SIGMETs for cross-border hazardous weather phenomena.

Regional Manager Aviation Services - Southeast

Bureau of Meteorology
12.2008 - 07.2018
  • Successfully lead and implemented Graphical Area Forecast (GAF) project - the first ever aviation product to allow digital exchange of aviation meteorological data, domestically and internationally. This project was nominated for the Bureau of Meteorology Excellence Award in 2018
  • Successfully delivered various major aviation projects, such as Implementation of AIRMETs and SIGMETs in accordance with ICAO ANNEX 3 – Meteorological Service for International Air Navigation standards and practice, Implementation of Notice to Airmen (NOTAM) program.
  • Lead the development and implementation of the Aviation Business Continuity Plan (BCP) - a document providing a single source of truth for aviation meteorological services contingency requirements based on complex and sensitive scenarios and issues
  • Maintained key regional aviation customer relationships and partnered with customers from various aviation sectors including major airlines, such as Qantas, Virgin Australia, Regional Express and other Government Organisations, such as Airservices Australia, AMSA, ATSB, CASA and Department of Defence
  • Lead co-ordination and collaboration to organise the Bureau's exhibition at major aviation airshows and conventions, such as Avalon airshow and Regional Aviation Association of Australia (RAAA) Conventions
  • Conducted aviation training for Solomon Island Meteorological Service forecasters to assist with capacity building
  • Gained senior management (EL2) experience whilst acting in several higher level management position on multiple occasions.

Assistant Manager of Aviation Weather Services

Bureau of Meteorology
04.2007 - 12.2008
  • Developed aviation forecaster competency framework for NSW
  • Developed Aviation Business Continuity Plan with the focus on NSW aviation requirements
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to aviation forecasters
  • Assisted Regional Director of NSW in evaluating aviation forecasters performance and cultivating improvement initiatives.

Severe Weather Meteorologist

Bureau of Meteorology
02.2006 - 04.2007
  • Prepared thunderstorm policy, including thunderstorm location and severity on daily basis
  • Monitored and issued warnings for numerous severe thunderstorms that affected NSW region
  • Monitored and issued forecasts for fire events
  • Made critical decisions and provided timely advice and warnings
  • Presented myself at various media channels, radio or TV, especially during severe weather events
  • Liaison with various internal and external stakeholders to ensure forecasts and warnings are communicated in a timely manner
  • Prepared various post-event reports.

Aviation and Public Weather Meteorologist

Bureau of Meteorology
01.2004 - 02.2006
  • Issued aviation, public and marine weather forecasts, warnings and advices to a variety of industry representatives and community groups
  • Briefed pilots, marine forecast users and the general public (including occasional radio interviews) on current and future weather developments
  • Worked closely with the Senior Meteorologists in developing policy and ensuring consistency between aviation, public and marine weather throughout NSW and across the borders of neighbouring states
  • Managed day to day work while working at CMO and Williamtown WSO
  • Provided daily briefings to various squadrons in Australian Defence Force, whilst working at Williamtown WSO.

Lead and General Forecaster

Fiji Meteorological Service
01.1998 - 01.2004
  • Performed tropical cyclone duties such as monitored and issued tropical cyclone warnings and advisories, conducted media interviews and managed the tropical cyclone roster
  • Performed post analysis of several Tropical Cyclones and prepared reports and presented to government organisations
  • Supervised and provided guidance and training to the Assistant and General Forecasters
  • Provided and continually monitored public and marine weather forecast and warning services for Fiji and other South Pacific Islands
  • Provided aviation weather services (including TAF, ARFOR, ROFOR and TTF) and warnings within Nadi Flight Information Region (FIR).

Education

Graduate Diploma in Meteorology -

Bureau Of Meteorology Training Centre
Melbourne, VIC

Graduate Certificate in Technology Management -

APESMA
Melbourne, VIC

Bachelor of Science in Maths / Physics -

University Of The South Pacific

Diploma in Accounting Studies -

University Of South Pacific

Certificate in Building Client Relationship -

Australian Institute Of Management
Sydney, NSW

Certificate in Prince2 Foundation -

PMP Certification
Sydney, NSW

Certificate IV in Training And Assessment -

MR WED Training And Assessment
Sydney, NSW

Skills

  • People oriented leader
  • Customer engagement
  • Relationship building
  • Influential and collaborative decision making
  • Project management
  • Quality management
  • Strong team player
  • Business continuity

Accomplishments

  • Established a strategic partnership agreements with Airservices Australia, Australia's Air Navigation Service Provider.
  • Established approximately 25 aviation contractual service agreements (annual economic value of approximately $30M) to provide aviation services at aerodromes used primarily for specific purposes, such as mining sites and oil rigs.
  • Lead and implemented Bureau's major aviation projects, such as Graphical Area Forecast, Global Aviation Space Weather Advisory service, National TAF Review.
  • Elected Chairperon of ICAO Asia/Pacific Meteorological Requirements Working Group.
  • Selected as an Advisor to the ICAO Meteorology Panel Requirements Working Group.

Membership

  • Chairperson and member of International Civil Aviation Organisation Asia/Pacific Meteorological Requirements Working Group (ICAO APAC MET/R WG).
  • Advisor to the ICAO Meteorology Panel (MET-P) as a member of Meteorological Requirements and Integration Working Group (WG-MRI).
  • Expert member of ICAO APAC Air Traffic Flow Management Steering Group (ICAO APAC ATFM SG).
  • Co-Chair of Bureau/Airservices Australia Working Group (BoM-AsA WG).
  • Bureau member at CASA Aviation State Engagement Forum
  • Bureau member at Regional Aviation Association of Australia (RAAA)

Professional Highlights

  • Established a strategic partnership agreement with Airservices Australia, Australia's Air Navigation Service Provider. The Bureau–Airservices Aviation Cooperation Service Agreement dictates cooperation between agencies to provide an optimum suite of aviation services for safe and effective operations across Australia's air transport network.
  • Established Bureau-Airservices Meteorological Services Agreement which sets out the binding, financial arrangements relating to collection of the Meteorological Services Charge between the Bureau and Airservices.
  • Accomplished a business opportunity for the Bureau: to partner with Qantas in delivering meteorological requirements for Qantas Project Sunrise for their planned ultra long-haul flight, which is expected to commence in 2027. to become one of the Hazard Weather Information Service providers in the region (and possibly the globe) - to provide global, consistent, and phenomenon-based hazardous en-route weather information to the aviation industry with high temporal and spatial frequency hazard information in a digital format, globally to support safe, efficient, and economic activities of the aviation sector.
  • Established approximately 25 aviation contractual service agreements (annual economic value of approximately $30M) to provide aviation services at aerodromes used primarily for specific purposes, such as mining sites and oil rigs.
  • Lead and implemented Bureau's major aviation projects: Graphical Area Forecast project which saw the first ever set of aviation products produced from the Bureau in a format, known as Extensible Mark-up Language (XML), to allow future model of exchanging aviation meteorological data, domestically and internationally. Global Aviation Space Weather Advisory Services – partnered with vital member of the ACFJ (Australia, Canada, France and Japan) Consortium, was strategically positioned to provide services in accordance with International Civil Aviation Organization (ICAO) requirements.

Activities And Honours

  • 2019 – Business Solutions Group All Hands Recognition for "Excellent Customer Service".
  • 2019 - "Operational Excellence and Outstanding Engagement – in implementing the Global Space Weather Advisory Service for aviation.
  • 2018 - Employee of the Year – Aviation Meteorological Services
  • 2018 - Nominee for Bureau of Meteorology Excellence Award for managing Graphical Area Forecast (GAF) project.
  • 1995-1996. - USP/British scholarship at the University of the South Pacific.

References

  • Jeffrey Benecke, Service & Asset Performance Advisor (Aerodrome Services), Airservices Australia, +61 7 3866 3736, +61 421 340 879, jeffrey.benecke@airservicesaustralia.com
  • Tim Hailes, National Manager Aviation Service Development, Bureau of Meteorology, +61 3 9669 4273, +61 427 840 175, tim.hailes@bom.gov.au

Languages

Hindi
Full Professional
Fiji
Limited Working

Timeline

Aviation Customer Lead

Bureau of Meteorology
07.2019 - Current

Acting Manager Aviation Regional Services

Bureau of Meteorology
01.2019 - 06.2019

Acting Manager Aviation En-route Services (MAES)

Bureau of Meteorology
07.2018 - 12.2018

Regional Manager Aviation Services - Southeast

Bureau of Meteorology
12.2008 - 07.2018

Assistant Manager of Aviation Weather Services

Bureau of Meteorology
04.2007 - 12.2008

Severe Weather Meteorologist

Bureau of Meteorology
02.2006 - 04.2007

Aviation and Public Weather Meteorologist

Bureau of Meteorology
01.2004 - 02.2006

Lead and General Forecaster

Fiji Meteorological Service
01.1998 - 01.2004

Graduate Diploma in Meteorology -

Bureau Of Meteorology Training Centre

Graduate Certificate in Technology Management -

APESMA

Bachelor of Science in Maths / Physics -

University Of The South Pacific

Diploma in Accounting Studies -

University Of South Pacific

Certificate in Building Client Relationship -

Australian Institute Of Management

Certificate in Prince2 Foundation -

PMP Certification

Certificate IV in Training And Assessment -

MR WED Training And Assessment
ASHWINDRA NAIDU